Claims Assistant

LEI Cross Financial Corp; New Gloucester (ME); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life / AD&D

Disability insurance

401k with match

HSA/FSA options

Paid Time Off

Job summary

The Cross Family of Agencies is seeking a Claims Assistant to support workers' compensation claims processing and administrative tasks. You will work closely with claims adjusters, manage daily mail, prepare forms, and help maintain accurate claim files in a fast-paced environment.

Strong computer skills, attention to detail, and good communication are essential. This on-site position offers comprehensive benefits and a collaborative team culture.

Qualifications

• High school diploma or equivalent required.
• Proficiency with computer programs and standard software.
• Experience with workers' compensation claims support is a plus.

Responsibilities

• Support claims adjusters with clerical tasks and claims processing.
• Multitask in a fast-paced environment while maintaining accuracy.
• Prepare files, issue checks, handle mail, and generate reports as needed.
• Collaborate with team to improve procedures and service quality.

Skills

Computer proficiency

Word, Excel, Outlook, Adobe

Organizational skills

Multitasking

Attention to detail

Communication skills

Team player

Problem solving

Education

High school diploma or equivalent

Higher education and/or workers compensation claims support experience

Tools

Word

Excel

Outlook

Adobe

Job description

The Cross Family of Agencies welcomes you. We need your talent and expertise.

Position Requirements

• High school graduate or equivalent;
• higher education and/or workers compensation claim’s support experience is beneficial.
• Proficient knowledge of computers with ability to work with various computer programs, including Word, Excel, Outlook & Adobe.
• Ability to operate a computer keyboard with accuracy is required.
• Highly developed organizational skills with ability to establish priorities and respond accordingly in a fast-paced environment.
• Mathematical aptitude.
• Critical thinker who can independently problem solve and make suggestions to the team.
• Effective written and verbal communication skills.
• The applicant is expected to interact with internal and external customers with tact and respect in a timely fashion.
• Ability to successfully work as a member of a team providing clerical support to workers compensation claims adjusters.

Primary Accountabilities

Ensures optimum performance in this position by gaining full knowledge of all Claims Assistant functions. Recommends and implements techniques to increase department productivity, efficiency and cut costs; takes advantage of opportunities to improve procedures and strives for high-quality service. Develops and maintains an image of corporate excellence using teamwork with an emphasis on professional and credible customer service - positive customer relations to meet and exceed customer expectations. Gains basic knowledge of department errors and omissions exposures and E & O procedures. Continually strives to improve and upgrade skills.

Essential Job Functions

Ability to multitask and pay close attention to details in order to produce accurate, high quality work requested by claims adjusters and/or management in a timely fashion. Team player who can effectively work under pressure in a fast-paced environment independently handling a variety of tasks supporting the entire Claim’s team. Most work is performed in an electronic claims system. Tasks may include, but are not limited to, managing daily mail, paying bills, issuing checks, setting up claim files, preparing & distributing forms, handling phone calls and copying files. Solid understanding of the Claims System and ability to independently work in it for a variety of reasons that may involve supporting the adjuster or customers as well as running various reports as required. If there is a suspected service issue, notify the Support Supervisor and/or Claims Manager promptly.

Compensation

The hourly range for this role is $18-$25. Actual compensation will be based on factors including location, skills, experience, and internal equity.

Benefits

• Medical;
• Dental;
• Vision;
• Life / AD&D;
• Short and Long-Term Disability;
• 401k (with match);
• HSA/FSA/DCA options;
• Paid Time Off;
• and more.

About Us

Family Owned From starting at the kitchen table of Woodrow Cross, to becoming one of the largest insurance providers in New England, we’ve grown rapidly over the past 65 years.

We’ve still held on to our core values of integrity, hard work, and dedication, and are still privately held. Our offices inspire a culture of community by supporting causes they stand behind. From fundraising for local food banks, to volunteering at after school programs, we’re proud of the many ways our offices find to give back. Initiatives vary from branch to branch to better serve the individual communities they are located in.