Claims Advocate Team Lead - Commercial Lines

Alliant Insurance Services; Seattle (WA); On-site; USD 90,000 - 130,000; Full time

Job summary

Alliant Insurance Services seeks a Claims Manager responsible for overseeing medium to large complex claims while advocating for clients. This position requires extensive experience in the insurance industry, strong problem-solving skills, and a proven track record in managing sophisticated claims processes. The role emphasizes collaboration with clients, legal counsel, and insurance adjusters to achieve optimal outcomes.

Benefits

Comprehensive employee programs

Competitive financial package

Qualifications

• 10+ years of brokerage or carrier experience.
• Senior level knowledge of P&C insurance coverage.
• Proven negotiation skills and client advocacy.

Responsibilities

• Manage complex claims and client interactions.
• Advocate for clients in coverage and claims strategy.
• Oversee claims data management and analysis.

Skills

Communication

Leadership

Problem Solving

Time Management

Analytical Skills

Planning

Organizational Skills

Education

Bachelor's Degree

Chartered Property Casualty Underwriter (CPCU)

Associate in Claims (AICPU)

Accredited Accounts Receivable Manager (ARM)

Valid Fire and Casualty Broker - Agent license

Tools

Microsoft Office

Job description

Washington, USA * Virtual
Req #3680

Thursday, May 15, 2025

Alliant Insurance Services is one of the nation's largest and fastest-growing insurance brokerage and consulting firms. We operate through a network of specialized national platforms and local offices to offer our clients a comprehensive portfolio of solutions built on innovative thinking and personal service. Alliant is changing the way our clients approach risk management and benefits, so they can capitalize on new opportunities to grow and protect their organizations.

More information is available on the company's website at: www.alliant.com .

SUMMARY

Responsible for providing adequate coverage/policy interpretation on medium to large complex claims. Substantial direct client contact involved.

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Manages claims status and prompts various parties, broker, staff, client and adjuster to take next step; including prepayment, partial payment, gather information, work with subrogation contacts.

* Partners with client legal counsel on coverage, claims and strategy for settlement;

* Manages primarily medium to large, complex claims;

* Manages and oversees claims data in database including claims updates, running claims runs, analyzing claims information and preparing information for underwriting and/or client review;

* Prepares coverage arguments for client advocacy and form coverage positions as client advocate;

* Provides adequate coverage/policy interpretation for large property and casualty claims;

* Prepares and analyzes loss valuations;

* Attends claims meetings with clients, carriers, legal counsel and adjusters to review claim status, resolve and settle issues;

* Provides follow-up calls, written correspondence and keep records of all work done on behalf of our clients;

* Partners with client on case preparation and support as needed;

* Uses negotiation skills to provide best possible outcome for clients as needed;

* Builds and establishes strong relationships with carriers, adjusters and clients;

* Develops training materials with a client and service team perspective for coverage reviews, loss reporting procedures, claims guidelines in handling various situations;

* Delivers claims training in person and in client workspace as needed;

* Manages claims staff, including motivating/mentoring staff, providing employee training and development, conducting performance reviews and performing disciplinary action as appropriate;

* Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information);

* Other duties as assigned.

QUALIFICATIONS

EDUCATION / EXPERIENCE

Bachelor's Degree or equivalent combination of education and experience

Ten (10) or more years related work experience, brokerage or carrier experience

In depth knowledge of all commonly encountered P&C insurance coverage and Risk Management concepts and techniques

Chartered Property Casualty Underwriter (CPCU)

Associate in Claims-American Institute for Chartered Property and Casualty Underwriters (AICPU)

Accredited Accounts Receivable Manager (ARM)

Valid Fire and Casualty Broker - Agent license

SKILLS

Excellent verbal and written communication skills

Excellent leadership, problem solving and time management skills

Advanced analytical skills

Excellent planning, organizational and prioritization skills

Ability to interface with executives - internal and external

Proficient in Microsoft Office products

#LI-JP1

We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.

For immediate consideration for this position, please click on the "Apply Now" button.

Alliant Insurance Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status.

If you are applying for a job and need a reasonable accommodation for any part of the employment process, please call our Career Center at 1-877-901-9473 and let us know the nature of your request and contact information.

For more information on Alliant Insurance Service's benefits, click here .