Claims Advocate Lead - Commercial Lines

Davita Inc.; Seattle (WA); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading insurance firm is seeking a Claims Advocate Lead to oversee complex claims processes and enhance client insurance coverage. This pivotal role involves substantial client interaction, managing claims data, and mentoring staff, aimed at delivering superior advocacy and compliance. Successful candidates should have extensive experience in claims management, demonstrated problem-solving abilities, and strong communication skills to liaise with various stakeholders.

Qualifications

• Ten (10) or more years related work experience in brokerage or carrier roles.
• In-depth knowledge of all commonly encountered P&C insurance coverage.
• Valid Fire and Casualty Broker - Agent license required.

Responsibilities

• Manage medium to large complex claims and ensure coverage interpretation.
• Prepare loss valuations and provide coverage arguments for client advocacy.
• Develop training materials and deliver claims training as needed.

Skills

Communication

Leadership

Problem Solving

Analytical Skills

Time Management

Organizational Skills

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Claims Advocate Lead - Commercial Lines

Washington, USA * Virtual
Req #3678

Thursday, June 5, 2025

Alliant Insurance Services is one of the nation's largest and fastest-growing insurance brokerage and consulting firms. We operate through a network of specialized national platforms and local offices to offer our clients a comprehensive portfolio of solutions built on innovative thinking and personal service. Alliant is changing the way our clients approach risk management and benefits, so they can capitalize on new opportunities to grow and protect their organizations.

More information is available on the company's website at: www.alliant.com.

SUMMARY

Responsible for providing adequate coverage/policy interpretation on medium to large complex claims. Substantial direct client contact involved.

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Manages claims status and prompts various parties, broker, staff, client and adjuster to take next step; including prepayment, partial payment, gather information, work with subrogation contacts.

* Partners with client legal counsel on coverage, claims and strategy for settlement;

* Manages primarily medium to large, complex claims;

* Manages and oversees claims data in database including claims updates, running claims runs, analyzing claims information and preparing information for underwriting and/or client review;

* Prepares coverage arguments for client advocacy and form coverage positions as client advocate;

* Provides adequate coverage/policy interpretation for large property and casualty claims;

* Prepares and analyzes loss valuations;

* Attends claims meetings with clients, carriers, legal counsel and adjusters to review claim status, resolve and settle issues;

* Provides follow-up calls, written correspondence and keep records of all work done on behalf of our clients;

* Partners with client on case preparation and support as needed;

* Uses negotiation skills to provide best possible outcome for clients as needed;

* Builds and establishes strong relationships with carriers, adjusters and clients;

* Develops training materials with a client and service team perspective for coverage reviews, loss reporting procedures, claims guidelines in handling various situations;

* Delivers claims training in person and in client workspace as needed;

* Manages claims staff, including motivating/mentoring staff, providing employee training and development, conducting performance reviews and performing disciplinary action as appropriate;

* Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information);

* Other duties as assigned.

QUALIFICATIONS

EDUCATION / EXPERIENCE

Bachelor's Degree or equivalent combination of education and experience

Ten (10) or more years related work experience, brokerage or carrier experience

In depth knowledge of all commonly encountered P&C insurance coverage and Risk Management concepts and techniques

Chartered Property Casualty Underwriter (CPCU)

Associate in Claims-American Institute for Chartered Property and Casualty Underwriters (AICPU)

Accredited Accounts Receivable Manager (ARM)

Valid Fire and Casualty Broker - Agent license

SKILLS

Excellent verbal and written communication skills

Excellent leadership, problem solving and time management skills

Advanced analytical skills

Excellent planning, organizational and prioritization skills

Ability to interface with executives - internal and external

Proficient in Microsoft Office products

#LI-JP1

We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package.We encourage you to explore what we have to offer.

For immediate consideration for this position, please click on the "Apply Now" button.

Alliant Insurance Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status.

If you are applying for a job and need a reasonable accommodation for any part of the employment process, please call our Career Center at1-877-901-9473 and let us know the nature of your request and contact information.

For more information on Alliant Insurance Service's benefits, click here.

Other details

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  Pay Type
  Salary
  

Apply Now

• Washington, USA


• Virtual

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