Claims Advocate & Intake Specialist

Patriot Growth Insurance Services; Media (Delaware County); Hybrid; USD 33,000 - 44,000; Full time

Benefits offered by this job

Health benefits

Virtual medical care

Disability coverage

Parental leave

Flexible PTO

401(k) match

EAP

Job summary

Patriot Growth Insurance Services in Media, PA is seeking a Claims Consultant to manage claim intake, track progress, and maintain accurate records. You will coordinate with carriers, producers, and internal teams to ensure timely, compliant handling and clear client communication.

Ideal candidates are highly organized, with strong written and verbal communication skills and a client-focused approach. Proficiency in MS Office and experience with agency management systems are valued as you

Qualifications

• Strong organizational skills and attention to detail.
• Ability to effectively manage multiple tasks, deadlines, and priorities.
• Strong written and verbal communication skills.
• Client service mindset with a professional and empathetic approach.
• Ability to maintain accurate records and documentation.
• Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint, or the ability to quickly develop proficiency.

Responsibilities

• Manage claim intake and reporting activities from initial notice through carrier submission.
• Maintain detailed claim documentation, agency management system records, and carrier communications to support efficient claim handling.
• Utilize activity logging, suspense tracking, and documentation procedures to keep claim files organized and up to date.
• Assist with loss run requests, data validation, and preparation of loss summaries that support informed decision-making.
• Monitor claim activity and follow up with adjusters to help ensure timely assignments, updates, and resolution progress.
• Coordinate claim-related information with Account Management and Risk Control teams to provide a consistent client experience.
• Support claim reviews, client meetings, and ongoing communication by gathering information and maintaining schedules.
• Deliver empathetic, professional service that helps clients understand claims processes and sets clear expectations.

Skills

Organizational skills

Written communication

Verbal communication

Client service mindset

Attention to detail

Microsoft Office

Education

Associate's or Bachelor's degree

Tools

EPIC

AMS360

Job description

Patriot Growth Insurance Services in Media, PA is seeking a Claims Consultant to manage claim intake, track progress, and maintain accurate records. You will coordinate with carriers, producers, and internal teams to ensure timely, compliant handling and clear client communication.

Ideal candidates are highly organized, with strong written and verbal communication skills and a client-focused approach. Proficiency in MS Office and experience with agency management systems are valued as you