Senior Claims Consultant

Patriot Growth Insurance Services; Media (Delaware County); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical plans

Virtual care (telehealth)

Disability coverage

Parental leave

Flexible PTO

401(k) match

Employee Assistance Program

Job summary

Patriot Growth Insurance Services in Media, PA is seeking a Senior Claims Consultant to serve as a trusted advisor to clients navigating complex and high-stakes claims challenges. This role blends technical claims expertise with strategic consulting to achieve favorable outcomes and strengthen risk management.

You will partner with clients, carriers, legal counsel, and internal teams to manage sophisticated claim portfolios, resolve coverage issues, and deliver insights that support renewal

Qualifications

• Bachelor's degree or equivalent professional experience.
• Insurance licensing or ability to obtain licensing within 60 days of hire.
• Strong knowledge of commercial insurance policy language and claims processes.
• Experience managing complex, high-severity, or litigated claims and developing claim resolution strategies.
• Strong analytical, negotiation, and problem-solving skills.
• Excellent written, verbal, and presentation skills, including experience working with executive-level client contacts.
• Ability to collaborate effectively with clients, carriers, attorneys, and internal teams.

Responsibilities

• Lead strategy for catastrophic, litigated, and high-severity claims, driving resolution efforts and negotiating favorable outcomes for clients.
• Analyze insurance policy language, carrier positions, and claim developments to develop effective advocacy and coverage strategies.
• Collaborate with attorneys, adjusters, carriers, producers, and internal teams to resolve complex claim matters and remove barriers to resolution.
• Conduct loss trend analysis, benchmarking, and root‑cause assessments that help clients reduce future exposures and improve risk management outcomes.
• Prepare and present claims reviews, performance metrics, and loss analyses to executive‑level client stakeholders and leadership teams.
• Develop underwriting narratives, claim summaries, and strategic recommendations that support renewal negotiations and underwriting discussions.
• Mentor Claims Consultants by providing technical guidance, training, and support for process improvement initiatives.
• Oversee workload distribution and account assignments within the Claims Department to help ensure efficient service delivery and team success.

Skills

Commercial claims knowledge

Analytical skills

Negotiation

Communication

Collaboration

Mentoring

Process improvement

Education

Bachelor's degree or equivalent

CPCU or CIC designation

AIC or CRIS designation

Tools

EPIC or AMS360

Microsoft Office

Job description

Patriot Growth Insurance Services| Media, PA | Hybrid | Full-Time

Why This Role Matters

As a Senior Claims Consultant, you'll serve as a trusted advisor to clients navigating complex and high-stakes claims challenges. This role combines deep technical claims expertise with strategic consulting, helping clients achieve favorable claim outcomes while strengthening their long-term risk management strategies.

You'll partner closely with clients, carriers, legal counsel, and internal teams to manage sophisticated claim portfolios, resolve complex coverage issues, and deliver insights that support business decisions. In addition to leading claims advocacy efforts, you'll play an important role in mentoring team members and contributing to the continued growth and excellence of the Claims Department.

How You'll Make an Impact

• Lead strategy for catastrophic, litigated, and high-severity claims, driving resolution efforts and negotiating favorable outcomes for clients.
• Analyze insurance policy language, carrier positions, and claim developments to develop effective advocacy and coverage strategies.
• Collaborate with attorneys, adjusters, carriers, producers, and internal teams to resolve complex claim matters and remove barriers to resolution.
• Conduct loss trend analysis, benchmarking, and root‑cause assessments that help clients reduce future exposures and improve risk management outcomes.
• Prepare and present claims reviews, performance metrics, and loss analyses to executive‑level client stakeholders and leadership teams.
• Develop underwriting narratives, claim summaries, and strategic recommendations that support renewal negotiations and underwriting discussions.
• Mentor Claims Consultants by providing technical guidance, training, and support for process improvement initiatives.
• Oversee workload distribution and account assignments within the Claims Department to help ensure efficient service delivery and team success.

Who You Are

• A strategic thinker who can evaluate complex situations and develop practical solutions.
• A confident communicator who builds credibility with clients, carrier representatives, attorneys, and internal stakeholders.
• Detail‑oriented and analytical, with the ability to interpret policy language and assess claims from multiple perspectives.
• Comfortable navigating challenging conversations and advocating for clients in high‑pressure situations.
• A collaborative partner who works effectively across teams to achieve shared objectives.
• A coach and mentor who enjoys helping others develop their technical knowledge and professional skills.
• Organized and adaptable, with the ability to manage multiple priorities while maintaining exceptional service standards.

What You Bring

Day One:

• Bachelor's degree or equivalent professional experience.
• Insurance licensing or the ability to obtain required licensing within 60 days of hire.
• Strong knowledge of commercial insurance policy language and claims processes.
• Experience managing complex, high‑severity, or litigated claims and developing claim resolution strategies.
• Strong analytical, negotiation, and problem‑solving skills.
• Excellent written, verbal, and presentation skills, including experience working with executive‑level client contacts.
• Ability to collaborate effectively with clients, carriers, attorneys, and internal teams.

Valuable Additions:

• CPCU or CIC designation.
• AIC or CRIS designation.
• Experience working with an Agency Management System such as EPIC or AMS360.
• Proficiency with Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
• Experience preparing loss analyses, benchmarking reports, underwriting narratives, or renewal strategy recommendations.
• Prior experience mentoring team members or leading claims‑related process improvement initiatives.

Real Benefits for Real Life

At Patriot, great benefits mean more than coverage; they mean being there through every stage of life: your health, your family, your financial future, or simply time to recharge. Whether you're working or not, life doesn't stop. Neither should your benefits.

Highlights Include:

• Multiple medical plan options, with preventive care covered at 100%
• Free virtual medical and mental healthcare for employees and their families, plus a dedicated healthcare concierge to help you navigate benefits, compare prescription costs, and make more confident, personalized care decisions
• Employer‑paid short‑term and long‑term disability coverage
• Paid parental leave
• Personalized PTO that lets you take time away when you need it, without traditional accruals, plus separate sick leave
• Competitive 401(k) company match to help you build your financial future
• Employee Assistance Program with confidential mental health, legal, financial, and work‑life support

About Patriot Growth Insurance Services

At Patriot, we build our teams around a simple idea: people do their best work when they feel supported as whole people, not just managed as employees. We're invested in your growth, not just your output, and we back that up with a competitive salary and a comprehensive health and welfare program that extends to your family and domestic partners too, because who you're building a life with matters to us as much as the work you do.

Founded in 2019, Patriot is a growth‑focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. We're currently ranked the 25th‑largest broker in the U.S. by Business Insurance and were named to the 2025 Inc. 5000 list of fastest‑growing companies. With over 2,100 employees operating in 150+ locations across more than 45 states, our collaborative model gives every person and every agency the resources and support they need to grow, while each agency keeps its own identity, culture, and way of doing business. That growth has never been about numbers alone, it's about the people behind them.

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com.

Pay Range: Posted below* *Any job offer is based upon a salary analysis to comply with applicable state pay transparency laws, considering relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis. Roles may also be eligible for a supplemental compensation, such as performance‑based bonus, commission, or equity. Specific eligibility will be discussed with Talent Acquisition team.

Patriot Growth Insurance Services offers a comprehensive benefits package, including medical, dental, and vision insurance; a 401(k) with company match; personalized time off and company paid holidays.

Pay Range

$85,000 - $110,000 USD