Claims Consultant

Patriot Growth Insurance Services, LLC; Media (Delaware County); Hybrid; USD 45,000 - 61,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Personalized PTO

Job summary

Patriot Growth Insurance Services in Media, PA is seeking a Claims Consultant to provide responsive support through the claims process and coordinate with clients, producers, carrier partners, and internal teams. You will document, communicate, and advocate for clients to ensure a smooth life of a claim.

This role emphasizes organization, attention to detail, and exceptional client service as you assist with intake, tracking, and reporting, while learning our systems and processes in a hybrid,

Qualifications

• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks, deadlines, and priorities.
• Strong written and verbal communication skills.
• Client service mindset with a professional and empathetic approach.
• Ability to maintain accurate records and documentation.
• Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint, or the ability to quickly develop proficiency.

Responsibilities

• Manage claim intake and reporting activities from initial notice through carrier submission.
• Maintain detailed claim documentation, agency management system records, and carrier communications.
• Utilize activity logging, suspense tracking, and documentation procedures to keep claim files organized.
• Assist with loss run requests, data validation, and preparation of loss summaries.
• Monitor claim activity and follow up with adjusters to ensure timely assignments and progress.
• Coordinate claim-related information with Account Management and Risk Control teams.
• Support claim reviews, client meetings, and ongoing communication by gathering information and maintaining schedules.
• Deliver empathetic, professional service that helps clients understand claims processes and sets clear expectations.

Skills

Strong organizational

Proactive communicator

Client-focused

MS Office proficiency

Cross-team collaboration

Education

Associate's or Bachelor's degree

Tools

EPIC

AMS360

Job description

Patriot Growth Insurance Services | Media, PA | Hybrid | Full-Time

Why This Role Matters

As a Claims Consultant, you'll play a key role in delivering responsive, professional support throughout the claims process. You'll help clients navigate challenging situations with confidence while ensuring accurate documentation, timely communication, and seamless coordination between clients, producers, carrier partners, and internal teams. In this role, you'll contribute to the agency's claims advocacy efforts by supporting claim intake, monitoring claim progress, maintaining accurate records, and helping clients understand what to expect throughout the life of a claim. Success comes from strong organization, attention to detail, and a commitment to exceptional client service.

How You'll Make an Impact

• Manage claim intake and reporting activities from initial notice through carrier submission, helping ensure timely and accurate processing.
• Maintain detailed claim documentation, agency management system records, and carrier communications to support efficient claim handling.
• Utilize activity logging, suspense tracking, and documentation procedures to keep claim files organized and up to date.
• Assist with loss run requests, data validation, and preparation of loss summaries that support informed decision-making.
• Monitor claim activity and follow up with adjusters to help ensure timely assignments, updates, and resolution progress.
• Coordinate claim-related information with Account Management and Risk Control teams to provide a consistent client experience.
• Support claim reviews, client meetings, and ongoing communication by gathering information and maintaining schedules.
• Deliver empathetic, professional service that helps clients understand claims processes and sets clear expectations.

Who You Are

• Highly organized and able to manage multiple priorities without losing attention to detail.
• A proactive communicator who follows through and keeps stakeholders informed.
• Client-focused and committed to providing a positive service experience.
• Comfortable learning and using systems, processes, and documentation standards.
• Able to balance accuracy, responsiveness, and efficiency in a fast-paced environment.
• Collaborative and effective at working across teams to achieve shared goals.
• Dependable, resourceful, and motivated to grow within the insurance industry.

What You Bring

Day One:

• Strong organizational skills and attention to detail.
• Ability to effectively manage multiple tasks, deadlines, and priorities.
• Strong written and verbal communication skills.
• Client service mindset with a professional and empathetic approach.
• Ability to maintain accurate records and documentation.
• Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint, or the ability to quickly develop proficiency.

Valuable Additions

• Associate's or Bachelor's degree.
• Experience working with an Agency Management System such as EPIC or AMS360.
• Interest in obtaining insurance licensing.
• Interest in pursuing the Associate in Claims (AIC) designation within the next two to three years.
• Previous experience supporting claims, insurance operations, or related administrative functions.

Real Benefits for Real Life

At Patriot, great benefits mean more than coverage; they mean being there through every stage of life: your health, your family, your financial future, or simply time to recharge. Whether you're working or not, life doesn't stop. Neither should your benefits.

Highlights Include

• Multiple medical plan options, with preventive care covered at 100%
• Free virtual medical and mental healthcare for employees and their families, plus a dedicated healthcare concierge to help you navigate benefits, compare prescription costs, and make more confident, personalized care decisions
• Employer-paid short-term and long-term disability coverage
• Paid parental leave
• Personalized PTO that lets you take time away when you need it, without traditional accruals, plus separate sick leave
• Competitive 401(k) company match to help you build your financial future
• Comprehensive dental and vision coverage
• Employee Assistance Program with confidential mental health, legal, financial, and work-life support

About Patriot Growth Insurance Services

At Patriot, we build our teams around a simple idea: people do their best work when they feel supported as whole people, not just managed as employees. We're invested in your growth, not just your output, and we back that up with a competitive salary and a comprehensive health and welfare program that extends to your family and domestic partners too, because who you're building a life with matters to us as much as the work you do.

Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. We're currently ranked the 25th-largest broker in the U.S. by Business Insurance and were named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations across more than 45 states, our collaborative model gives every person and every agency the resources and support they need to grow, while each agency keeps its own identity, culture, and way of doing business. That growth has never been about numbers alone, it's about the people behind them.

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com.

Pay Range: Posted below*

• Any job offer is based upon a salary analysis to comply with applicable state pay transparency laws, considering relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis. Roles may also be eligible for a supplemental compensation, such as performance-based bonus, commission, or equity. Specific eligibility will be discussed with Talent Acquisition team.

Patriot Growth Insurance Services offers a comprehensive benefits package, including medical, dental, and vision insurance; a 401(k) with company match; personalized time off and company paid holidays.

Pay Range

$33—$44 USD