Claims Advisor

HomeServe Membership Ltd; United States; Hybrid; USD 34,000 - 41,000; Full time

Benefits offered by this job

Holiday entitlement 22 days rising to

ORB discounts

Free HomeServe policy

Pension scheme

Health & wellbeing benefits

Parking facilities

Job summary

HomeServe Membership Ltd is seeking a Customer-focused Claims Advisor in theUK. You will be the first point of contact for customers making a claim, taking ownership of each interaction and ensuring a professional, empathetic service.

The role offers a starting salary of £28,000 with hybrid working after probation and a supportive team environment. You will handle claims and general service enquiries, organise engineer visits, and ensure fast, effective resolution while developing product and

Qualifications

• Customer service experience required.
• Ability to stay calm and professional in challenging situations.
• Strong listening and problem-solving skills.
• Willingness to learn about products and processes.

Responsibilities

• Take ownership of customer claims and enquiries.
• Coordinate engineer visits and claim progression.
• Provide accurate information and resolve queries on first contact when possible.
• Support customers with general service questions and requests.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Computer literacy

Job description

As a Claims Advisor, you'll be the first point of contact for customers making a claim, taking ownership of every interaction and ensuring each customer receives a professional, efficient and empathetic service. We are looking for people who put customers first, take pride in doing the right thing, and are committed to delivering a positive experience every time.

• Starting salary of £28,000 per year
• Opportunities for career development and progression
• Hybrid working available following successful completion of probation
• A supportive team environment where customer service excellence is recognised and rewarded
• The opportunity to make a real difference for customers when they need us most

About You Who is HomeServe looking for?

We're looking for enthusiastic and empathetic individuals to join our team as Claims Advisors. In this role, you'll be part of a vibrant, supportive team, helping customers with both claims and general service enquiries. You'll take the time to understand each customer's needs, whether that's progressing a claim or resolving a query, and aim to provide the right solution first time. For example, if a customer's boiler breaks down, you'll take ownership from the outset - handling the claim, organising an engineer visit, and ensuring the issue is resolved as quickly and smoothly as possible. You'll also support customers with a wide range of everyday queries, making sure they feel supported whenever they reach out to us. With ongoing training, you'll develop strong knowledge of our products, systems, and regulatory processes, enabling you to deliver a confident, seamless experience across every interaction.

If you're a great communicator, enjoy problem-solving and thrive in a fast-paced environment, we'd love to hear from you. Successful candidates must be able to complete all pre-employment checks before their start date.

To join us as a Claims Advisor, you do not need a specific background or qualifications. All we ask is that you have some previous customer service experience and the following attributes:

• Resilient - able to stay calm and professional in challenging situations
• A great listener, who can understand what our customers need
• Eager to learn all about our products and processes
• Dedicated to providing excellent customer service
• Detail-focused, so you can follow our processes correctly
• Able to use a computer, so you can get to grips with our software and systems
• Someone who enjoys working in a fast-paced, supportive and fun environment

At HomeServe, our customers are at the heart of everything we do. We're looking for passionate, customer-focused Claims Advisors to join our busy Claims Department in Walsall and help deliver outstanding outcomes when our customers need us most.

What can HomeServe offer me?

With over 30 years' experience in looking after UK homes, HomeServe is one of the country's leading home assistance providers. From home cover and new boilers to one-off repairs, we are always looking for ways to deliver better care to our customers.

• 22 days' holiday (rising to 25), with the opportunity to buy extra days. Plus, take 2 paid days to volunteer for a charity of your choice
• Access to hundreds of discounts via ORB - Our Recognition & Benefits platform, plus interest-free tech purchasing, Salary Finance, mortgage advice, and more
• Free HomeServe policy - giving you peace of mind at home
• Pension scheme to support your future
• Health & wellbeing benefits including Paycare for Work, Virtual GP access, Will Writing support, Care Concierge, and our Employee Assistance Programme
• Free onsite parking and great links to local public transport
• Cycle to Work Scheme
• Free toast and refreshments to keep you fuelled throughout the day