Pet Claims Handler

Admiral Group Plc; United States; Hybrid; USD 40,000 - 62,000; Full time

Benefits offered by this job

Share in Our Future

Hybrid work model

Job summary

Admiral Group is seeking a Pet Claims Handler to join our growing claims team. The role focuses on assessing pet insurance claims up to £10,000 and coordinating with customers, suppliers, and internal teams via phone, webchat and email.

The position offers a hybrid work model with office presence in Peterborough and remote work options. The successful candidate will support the claims processing teams, ensure adherence to policies, and contribute to business changes and process improvements.

Qualifications

• Strong communication skills across phone, webchat and email.
• Excellent attention to detail and accuracy in processing claims.
• Ability to multitask in a fast-paced environment and manage priorities.

Responsibilities

• Assess pet insurance claims up to £10,000, including New and Continuation claims.
• Engage with customers and suppliers via phone, webchat and email.
• Support claims processing teams and contribute to process improvements.
• Engage with stakeholders to resolve claims-related submissions and coordinate activity.
• Input into development of claims processes and customer journey.

Skills

Communication

Attention to detail

Multitasking

Microsoft Office

Tools

Word

Excel

Outlook

Job description

The role of Pet Claims Handler at Admiral involves managing and assessing pet insurance claims, with a focus on claims up to £10,000. This position is part of a dynamic and growing department within the UK insurance sector. The successful candidate will support claims processing teams based in Peterborough, engaging with customers and suppliers through various communication channels, including phone, webchat, and email. Key responsibilities include ensuring adherence to best practices and internal policies, facilitating business change projects, and contributing to process improvements. Candidates should have strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Additionally, the role offers a hybrid work model, combining office presence with remote work. This position is ideal for an ambitious and versatile individual eager to kickstart their career in Claims and the broader UK insurance industry. The role involves managing a portfolio that includes our Admiral claims as well as the newly acquired MoreThan business. Main Duties

• The primary responsibility of this role will be to assess Pet Insurance claims up to £10,000 in value. These claims will be a mixture of "New" and "Continuation" claims. These claims will primarily be Veterinary fee claims and customer engagement will take place through inbound and outbound telephony and digital channels (e.g. webchat, email etc).
• Ensuring relevant processes and procedures are followed to facilitate the effective delivery of relevant business change projects.
• Supporting colleagues to embrace, embed and implement change requirements and deliver excellent performance.
• To be successful in this role it is important to be able to engage effectively with all stakeholders to assess and resolving a range of operational and people claims-related submission.
• Engaging with internal and external colleagues to support the effective co-ordination of customer and claims-related activity.
• Input into the development of our claims processes and customer journey within our business model to support our continuous improvement.
  Strong communication skills and attention to detail
• High attention to details, accuracy, and quality
• Ability to prioritise/manage a variety of functions and responsibilities, also quickly identify and provide recommendation on issues.
• Ability to relate, build rapport, supervise and work positively with peer group.
• Proficient in Microsoft applications, including Word, Excel and Outlook.

Desirable Requirements

• Strong desire to build a successful career with an ambitious and fast-growing organisation.
• Enthusiasm to deliver world-class customer service and go that step further for all of stakeholders.
• Ability to multi-task and operate in a fast-paced environment.

We operate under a hybrid model, allowing candidates to work in our Peterborough office for 2 days per week, or more if preferred, while the remainder of their work can be completed from home.

Our journey is your journey. Every individual, regardless of role or department, automatically becomes an Admiral shareholder after 12 months, with an annual free share allocation of up to £3,600. As co-owners, you don't just work here - you Share in Our Future. There are so many things that make Admiral a great place to work, and our culture is something that really has to be experienced. Our people consistently tell us how much they enjoy working here, and we're proud to have been recognised as a Great Place to Work for over 20 years. Flexibility and work-life balance are important to us, which is why your time will be split between home and the office. At Admiral, you're accepted, supported and empowered to Be You. Because you're brilliant.