Sr Claims Specialist

Old Republic Commercial Risk; Charlotte (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

Old Republic Commercial Risk is seeking a claims professional to investigate, evaluate, and resolve high‑complexity Workers' Compensation claims. You will independently manage assignments to achieve legitimate outcomes in line with statutes, policy provisions, and company guidelines.

Responsibilities include reserving, coverage and compensability determinations, settlements, medical and return‑to‑work coordination, and effective communication with clients.

Qualifications

• Bachelor's degree, or four or more years of equivalent work experience required in an insurance related industry.
• At least 3-5 years' experience handling lost time workers compensation claims; NC, SC, and MS jurisdiction experience required.
• Associate in Claims (AIC) Designation or similar professional designation desired.
• Active license required or ability to obtain license within 90 days of employment in mandated states.
• Familiarity with medical terminology and/or Workers' Compensation.
• Strong organizational skills with demonstrated ability to work independently and deal effectively with multiple tasks simultaneously.
• Proven critical thinking skills that demonstrate analysis/judgment and sound decision making with focus on attention to details.
• Strong verbal, written communication skills and customer service skills.
• Travel for business purposes is approximately less than 10%.

Responsibilities

• Investigate assigned claims with minimal supervision, including complex cases.
• Determine coverage, compensability, subrogation potential, and second injury fund where applicable.
• Alert Supervisor and Special Investigations Unit to potentially suspect claims.
• Ensure timely denial or payment of benefits per jurisdictional requirements.
• Establish and adjust reserves with documented rationale; maintain reserves over the life of the claim.
• Negotiate settlements with client approval.
• Develop action plans for case resolution including medical and disability management; litigation management as needed.
• Collaborate with PMA nurse professionals to implement return to work strategies.
• Select and manage service vendors to balance expense and loss outcomes.
• Maintain knowledge of jurisdictional requirements and applicable case law for each state serviced.
• Communicate effectively with internal and external parties on a wide variety of claims and account issues.
• Provide a high degree of customer service during reviews, stewardship meetings, and account-specific sessions.
• Authorize treatment per protocols established by statute or PMA Managed Care.
• Assist PMA clients by suggesting panel provider information in accordance with state statutes.

Skills

Attention to detail

Investigative skills

Analytical thinking

Organizational skills

Verbal communication

Written communication

MS Office

Education

Bachelor's degree or equivalent

Tools

MS Office

Job description

Job Description

As a member of our claims team, utilize your knowledge of Workers Compensation to independently investigate, evaluate and resolve assigned claims of a more complex nature in order to achieve appropriate outcomes. In this position you will administer and resolve highest risk management expectations claims in a timely manner in accordance with legal statues, policy provisions, and company guidelines.

Responsibilities

• Promptly investigate all assigned claims with minimal supervision, including those of a more complex nature
• Determine coverage, compensability, potential for subrogation recovery, and second injury fund (when applicable)
• Alert Supervisor and Special Investigations Unit to potentially suspect claims
• Ensure timely denial or payment of benefits in accordance with jurisdictional requirements
• Establish appropriate reserves with documented rationale, maintain and adjust reserves over the life of the claim to reflect changes in exposure
• Negotiate claims settlements with client approval
• Establish and implement appropriate action plans for case resolution including medical and disability management, litigation management, negotiation and disposition
• Work collaboratively with PMA nurse professionals to develop and execute return to work strategies
• Select and manage service vendors to achieve appropriate balance between allocated expense and loss outcome
• Maintain a working knowledge of jurisdictional requirements and applicable case law for each state serviced
• Demonstrate technical proficiency through timely, consistent execution of best claim practices
• Communicate effectively, verbally and in writing with internal and external parties on a wide variety of claims and account issues
• Provide a high degree of customer service to clients, including face to face interactions during claims reviews, stewardship meetings and similar account-specific sessions
• Authorize treatment based on the practiced protocols established by statute or the PMA Managed Care department
• Assist PMA clients by suggesting panel provider information in accordance with applicable state statutes.
• Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.

Requirements

• Bachelor's degree, or four or more years of equivalent work experience required in an insurance related industry required
• At least 3-5 years' experience handling lost time workers compensation claims required; past experience with NC, SC, and MS jurisdiction is required
• Associate in Claims (AIC) Designation or similar professional designation desired.
• Active license required or ability to obtain license within 90 days of employment in mandated states.
• Familiarity with medical terminology and/or Workers' Compensation
• Strong organizational skills with demonstrated ability to work independently and deal effectively with multiple tasks simultaneously
• Proven critical thinking skills that demonstrate analysis/judgment and sound decision making with focus on attention to details
• Strong verbal, written communication skills and customer service skills
• Computer literacy, including working knowledge of MS Office Product Suite, i.e. Word, Excel, PowerPoint.
• Ability to travel for business purposes, approximately less than 10%.