Claims Admin Assistant — Onsite in Carlsbad

ISC (Integrated Specialty Coverages, LLC); Oceanside (CA); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Employee Ownership Program

Work from home reimbursement

Health Savings Account

401(k) Plan with company match

Paid time off

Life/AD&D Insurance

Employee Assistance Program

Job summary

Integrated Specialty Coverages, LLC (ISC) is seeking an Administrative Assistant for Golden State Claims Adjusters to support the claims department with clerical tasks, data entry, mail handling, and receptionist duties. This on-site role requires daily presence in our Carlsbad office.

You will set up new claims, code losses, track assignments, handle mail, answer calls, and assist adjusters with documents. Benefits include health/dental/vision, 401(k) with match, and PTO.

Qualifications

• High school diploma or GED with at least 1 year of related experience or training.
• Minimum 1 year of customer service experience.
• Experience in commercial insurance is a plus but not required.
• Proficiency with Microsoft Office products.
• Willing to learn claims software and other necessary tools.

Responsibilities

• Set up new claims by taking calls, emails and faxes with new loss information and input into an electronic claim file.
• Set up and code new losses.
• Track new assignments and closings.
• Process incoming and outgoing mail and match to existing claim files.
• Answer inbound calls from insureds, claimants, brokers and others and direct or respond accordingly.
• Distribute incoming faxes and voicemails.
• Process payments to vendors.
• Enter new contacts (W-9 processing).
• Download and send claim files to attorneys on request.
• Provide basic reporting.
• Assist adjusters with certified copies of policies and mailing of letters.

Skills

Customer service

MS Office

Phone etiquette

Education

High School Diploma or GED

One year related experience

Tools

Claims software

General office software

Job description

Integrated Specialty Coverages, LLC (ISC) is seeking an Administrative Assistant for Golden State Claims Adjusters to support the claims department with clerical tasks, data entry, mail handling, and receptionist duties. This on-site role requires daily presence in our Carlsbad office.

You will set up new claims, code losses, track assignments, handle mail, answer calls, and assist adjusters with documents. Benefits include health/dental/vision, 401(k) with match, and PTO.