Administrative Assistant I (Claims)

ISC (Integrated Specialty Coverages, LLC); Oceanside (CA); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Employee Ownership Program

Work from home reimbursement

Health Savings Account

401(k) Plan with company match

Paid time off

Life/AD&D Insurance

Employee Assistance Program

Job summary

Integrated Specialty Coverages, LLC (ISC) is seeking an Administrative Assistant for Golden State Claims Adjusters to support the claims department with clerical tasks, data entry, mail handling, and receptionist duties. This on-site role requires daily presence in our Carlsbad office.

You will set up new claims, code losses, track assignments, handle mail, answer calls, and assist adjusters with documents. Benefits include health/dental/vision, 401(k) with match, and PTO.

Qualifications

• High school diploma or GED with at least 1 year of related experience or training.
• Minimum 1 year of customer service experience.
• Experience in commercial insurance is a plus but not required.
• Proficiency with Microsoft Office products.
• Willing to learn claims software and other necessary tools.

Responsibilities

• Set up new claims by taking calls, emails and faxes with new loss information and input into an electronic claim file.
• Set up and code new losses.
• Track new assignments and closings.
• Process incoming and outgoing mail and match to existing claim files.
• Answer inbound calls from insureds, claimants, brokers and others and direct or respond accordingly.
• Distribute incoming faxes and voicemails.
• Process payments to vendors.
• Enter new contacts (W-9 processing).
• Download and send claim files to attorneys on request.
• Provide basic reporting.
• Assist adjusters with certified copies of policies and mailing of letters.

Skills

Customer service

MS Office

Phone etiquette

Education

High School Diploma or GED

One year related experience

Tools

Claims software

General office software

Job description

Integrated Specialty Coverages, LLC (ISC) is a growth stage technology and data-driven commercial MGA and insurance wholesaler leading innovation in the market.

Backed by one of the leading private equity firms, Onex Partners, and led by a forward-thinking management team, ISC is combining the worlds of insurance and technology to create an Insurtech powerhouse. As a leading online distributor of insurance products for a range of industries and “Main Street USA”, we are looking for the right people to help us in our mission of achieving exponential growth. We strive to be the number one place to go for brokers and agents to source insurance. To accomplish this, we’re building a digitally focused team that deeply understands the intersection between user experience, data, and AI/ML to optimize the way we engage with our customers and partners.

Job Summary

As an Administrative Assistant for Golden State Claims Adjusters, you will assist the claims department and claims adjusters with clerical, data entry, mail, and receptionist duties. These duties include setting up new claims, sending out letters, processing incoming and outgoing mail, answering phones, and providing clerical support as needed.

This role will report onsite in our Carlsbad office 5 days a week. Onsite attendance is required.

Position Responsibilities

• Set up new claims by taking incoming calls, emails and faxes containing new loss information and input the information and match it with a policy to create an electronic claim file
• Set up and code new losses
• Track new assignments and closings
• Process incoming and outgoing mail and match to existing claim files
• Answer inbound phone calls from insureds, claimant, brokers and other constituents and assist in directing them to the appropriate parties or answer any questions
• Distribute incoming faxes and voicemails appropriately
• Process payments to vendors
• Enter new contacts (w-9 processing)
• Download and send claim files to attorneys upon request
• Basic reporting
• Assist adjusters with certified copies of policies, printing and mailing of letters, downloading documents into claim file, sending electronic copies of claim files to third parties

Minimum Qualifications

• High School Diploma or general education degree (GED); or one year of related experience and/or training
• Minimum one year of customer service experience required
• Experience in the commercial insurance industry is a plus, but not required
• Experience using Microsoft Office products
• Ability to learn claims software and other necessary tools
• Willing to report onsite in Carlsbad 5 days a week

The starting hourly pay scale for this position is listed below. Actual starting pay will be based on factors such as skills, qualifications, training, and experience. In addition, the company offers comprehensive benefits including medical, dental and vision insurance, 401(k) plan with match, paid time off, and other benefits.ISC's salary ranges are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

National Pay Range: $20.49 USD - $25.61 USD

Benefits of Working at ISC

• Employee Ownership Program - every eligible employee shares in the financial rewards that grow when the company grows
• Owner Referral Program
• Work from home reimbursement for remote/hybrid roles
• Canary emergency financial assistance program
• Life/AD&D Insurance
• Confidential, Employee Assistance Program
• Health Savings Account, includes company contribution
• Short-term disability
• Voluntary benefits - supplemental accident, critical illness, hospital insurance
• 401(k) Plan with company match contribution
• Addition Wealth Financial Wellness Program

Applicants may contact the ISC HR department via e‑mail or phone to request and arrange for an accommodation that will allow the applicant to successfully complete the application process. Applicants needing assistance may request accommodation at any time. Please contact ISC at [e-mail] or 760-599-7242.

ISC believes in creating long-term relationships by being responsive and relevant and by consistently delivering value to our community of customers. Specifically, we focus on attracting, developing, and retaining the best talent for our business, challenging our people, demonstrating a “can‑do” attitude, and fostering a collaborative and mutually supportive environment.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, gender identity, sexual orientation, marital status, medical condition, genetic information, mental or physical disability, military or veteran status, or any other characteristic protected by local, state, or Federal law.

**Must be legally authorized to work in the United States.**

**ISC participates in the Federal E‑Verify program**