Claims Adjuster — Customer‑Centric, Tech‑Savvy

Allcat Claims, LLC; San Antonio (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

401(k) match

Job summary

Allcat Claims Service is seeking a Claims Adjuster in San Antonio, TX. The role involves evaluating and processing insurance claims, communicating decisions, and supporting customers with professional service.

Requires an insurance adjuster license, a high school diploma or GED, and at least 1 year of customer service experience. In-office schedule, with opportunities to grow through licensing and training programs.

Qualifications

• High School Diploma or GED required.
• Insurance Adjuster license required; licensing exam within designated attempts.
• At least 1 year of customer service experience.
• Strong customer service, communication, and organizational skills.
• Proficient in Windows, Outlook, Excel, and Word.
• Ability to learn new technologies and adapt to change.

Responsibilities

• Investigates, evaluates, and processes low to moderately complex insurance claims.
• Reviews claim information for accuracy, completeness, and coverage applicability.
• Processes claim payments and communicates claim decisions and settlements to customers.
• Collaborates with internal partners and external stakeholders to facilitate timely claim resolution.
• Maintains accurate claim documentation and records throughout the claims lifecycle.
• Contributes to departmental goals, performance metrics, and customer satisfaction objectives.
• Effectively utilizes technology, systems, and claim management tools to support workflow efficiency.
• Supports workload surges, special projects, and catastrophe operations, including overtime during catastrophe events.
• Develops knowledge of various insurance products, policy contracts, coverages, and applicable regulations.
• Provides professional and empathetic customer service during stressful claim situations.
• Adheres to company standards for quality, compliance, attendance, and conduct.
• Must be eligible to obtain and maintain all licenses required to perform functions.

Skills

Insurance license

Customer service

Communication

Microsoft Office

Detail-oriented

Adaptability

Learning agility

Multitasking

Education

High School Diploma or GED

Associate's or Bachelor's degree (preferred)

Tools

Claims management software

Outlook

Excel

Job description

Allcat Claims Service is seeking a Claims Adjuster in San Antonio, TX. The role involves evaluating and processing insurance claims, communicating decisions, and supporting customers with professional service.

Requires an insurance adjuster license, a high school diploma or GED, and at least 1 year of customer service experience. In-office schedule, with opportunities to grow through licensing and training programs.