Claims Training and Development Specialist

Citizens United Reciprocal Exchange; Pennsylvania; On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Generous paid time off

Flexible spending options

Life and AD&D insurance

401(k) with company match

24/7 Employee Assistance Program

Health & wellness perks

Engaging in-office events

Job summary

A leading auto insurance provider is seeking a Training and Development Specialist to mentor team members and develop effective training programs. The ideal candidate will have over 3 years of experience in Personal Lines claims, focusing on training and development in the insurance sector. This role includes delivering engaging training, improving curricula, and mentoring others. We offer competitive salaries, benefits packages, and a flexible hybrid work schedule.

Qualifications

• 3+ years of experience managing Personal Lines claims.
• Minimum of 1 year PIP and BI training experience.
• Proficiency with training technologies/Learning Management Systems.

Responsibilities

• Deliver training sessions for new and existing employees.
• Develop training curriculum and e-learning tools.
• Assist with creating performance support tools.
• Collect and analyze feedback from trainees.

Skills

Mentoring

Training abilities

Attention to detail

Excellent communication skills

Organizational skills

Tools

Google Suite

PowerPoint

Excel

Job description

CURE Auto Insurance is a leading direct writer of auto insurance in New Jersey, Pennsylvania, and Michigan. CURE offers a great working environment, competitive salary, and comprehensive benefits package which includes health and dental coverage, life and disability insurance, 401k with generous company match, and much more!

The Training and Development Specialist will be passionate about mentoring others, building effective learning programs, and staying at the forefront of industry best practices. If you enjoy presenting, collaborating, and helping others grow their careers, this is an opportunity to make a meaningful and visible impact.

Essential Job Functions:

Deliver engaging training sessions for new employees and established team members (i.e. on-site, virtual, on demand) that are aligned to Company goals and strategic initiatives

Participate in the development of training curriculum, e-learning tools, and training programs that drive effectiveness and efficiency

Assist with creating, updating, and continuously improving quick reference guides and other performance support tools

Conduct refresher training for existing employees upon manager/key stakeholder requests

Collect and analyze feedback from trainees to evaluate effectiveness and enhance training programs

Track training completion and maintain accurate training records

Stay informed of industry trends, regulations, and best practices to ensure training remains current and relevant

Be a mentor for new and established employees, offering guidance, resources and ongoing support for professional development and career growth

Provide training support and participate as a subject matter expert in user acceptance testing for technology integrations, software upgrades, and other projects as necessary

Perform other duties as assigned.

Experience/Qualifications:

Knowledge of Personal Lines Auto Insurance, regulations, and claim processes

3+ years of experience managing Personal Lines claims; Personal Injury Protection (PIP) and Bodily Injury (BI) claims and litigation experience is preferred

A minimum of 1 year PIP and BI training experience

Proficiency with training technologies/Learning Management Systems is a plus

Proficiency with Google Suite, Power Point, Excel

Must be able to work in the office 5 days per week while actively training

Strong attention to detail

Desire to help, mentor, and educate others

Excellent verbal and written communication skills

Flexibility and a positive approach to change

Ability to work independently, as well as part of team

Organizational and time management skills

Generous paid time off(PTO days, sick days, and holidays)

Flexible spending optionswith FSA & HSA plans

Life and AD&D insurance

401(k) with company match

Voluntary benefitssuch as legal services, pet insurance, and identity & fraud protection

24/7 Employee Assistance Program (EAP)for employees and their families

Health & wellness perksincluding gym discounts, wellness reimbursements, and reward programs

Fun, engaging in-office eventsthat support our culture

Physical Actions/Environment: Required job duties consist of prompt and regular attendance, ability to frequently move about the office to coordinate work with others; standing, sitting and typing for extended periods; and lifting and/or carrying up to 5 lbs. Ability to frequently communicate with others in-person, on the phone/virtually, and in writing. Ability to read, understand, process and evaluate large amounts of technical information and make related, informed decisions.

Salary:$65,000 - $85,000 annually based on experience

Schedule:We offer flexible work hours between 8:00 AM and 5:00 PM, with options like 8–4, 8:30–4:30, or 9–5. We do our best to support individual preferences, though schedules may be adjusted as needed to ensure strong coverage and teamwork.

We also offer a hybrid schedule: team members work onsite four days a week and can work remotely one day a week.

Location:Princeton, NJ

We recruit, hire, employ, train and promote, and compensate individuals based on job-related qualifications and abilities. We respect the dignity and worth of each individual and are committed to an employment environment that is free from all forms of employment discrimination.

CURE Auto Insurance provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, pregnancy, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Disclaimer: This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. This job description may be subject to change at any time.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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