Claims Training & Development Specialist

CURE Auto Insurance (Citizens United Reciprocal Exchange); Princeton (NJ); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Life insurance

401(k) with company match

Disability insurance

Paid time off

Job summary

CURE Auto Insurance is seeking a Training and Development Specialist in Princeton, NJ to mentor staff and build effective learning programs. The role includes delivering engaging training sessions in multiple formats and developing curricula aligned to company goals.

Ideal candidates have 3+ years in Personal Lines claims with PIP/BI training experience and familiarity with LMS, Google Suite, PowerPoint, and Excel. The position supports a hybrid schedule with onsite and remote work options.

Qualifications

• Knowledge of Personal Lines Auto Insurance regulations and claims processes.
• 3+ years of Personal Lines claims experience; PIP/BI claims experience preferred.
• At least 1 year PIP/BI training experience preferred.
• Proficiency with training technologies/LMS is a plus.
• Proficiency with Google Suite, PowerPoint, and Excel.

Responsibilities

• Deliver engaging training sessions (on-site, virtual, on-demand) aligned to goals.
• Develop training curricula, e-learning tools, and programs for efficiency.
• Create/update quick reference guides and performance support tools.
• Conduct refresher training at manager requests.
• Collect feedback to improve training effectiveness and programs.
• Track training completion and maintain records.
• Stay current with industry trends and regulations.
• Mentor new and existing employees for career growth.
• Provide training support in tech integrations and software upgrades.
• Perform other duties as assigned.

Skills

Personal Lines Insurance

Claims management

PIP training

BI training

Learning Management Systems

Google Suite

PowerPoint

Excel

In-office training

Tools

Learning Management System (LMS)

Job description

CURE Auto Insurance is a leading direct writer of auto insurance in New Jersey, Pennsylvania, and Michigan. CURE offers a great working environment, competitive salary, and comprehensive benefits package which includes health and dental coverage, life and disability insurance, 401k with generous company match, and much more!

The Training and Development Specialist will be passionate about mentoring others, building effective learning programs, and staying at the forefront of industry best practices. If you enjoy presenting, collaborating, and helping others grow their careers, this is an opportunity to make a meaningful and visible impact.

Essential Job Functions:

• Deliver engaging training sessions for new employees and established team members (i.e. on-site, virtual, on demand) that are aligned to Company goals and strategic initiatives
• Participate in the development of training curriculum, e-learning tools, and training programs that drive effectiveness and efficiency
• Assist with creating, updating, and continuously improving quick reference guides and other performance support tools
• Conduct refresher training for existing employees upon manager/key stakeholder requests
• Collect and analyze feedback from trainees to evaluate effectiveness and enhance training programs
• Track training completion and maintain accurate training records
• Stay informed of industry trends, regulations, and best practices to ensure training remains current and relevant
• Be a mentor for new and established employees, offering guidance, resources and ongoing support for professional development and career growth
• Provide training support and participate as a subject matter expert in user acceptance testing for technology integrations, software upgrades, and other projects as necessary
• Perform other duties as assigned.

Experience/Qualifications:

• Knowledge of Personal Lines Auto Insurance, regulations, and claim processes
• 3+ years of experience managing Personal Lines claims; Personal Injury Protection (PIP) and Bodily Injury (BI) claims and litigation experience is preferred
• A minimum of 1 year PIP and BI training experience, preferred but not required
• Proficiency with training technologies/Learning Management Systems is a plus
• Proficiency with Google Suite, Power Point, Excel
• Must be able to work in the office 5 days per week while actively training
• Strong attention to detail
• Desire to help, mentor, and educate others
• Excellent verbal and written communication skills
• Flexibility and a positive approach to change
• Ability to work independently, as well as part of team
• Organizational and time management skills
• Generous paid time off(PTO days, sick days, and holidays)
• Flexible spending optionswith FSA & HSA plans
• Life and AD&D insurance
• 401(k) with company match
• Voluntary benefitssuch as legal services, pet insurance, and identity & fraud protection
• 24/7 Employee Assistance Program (EAP)for employees and their families
• Health & wellness perksincluding gym discounts, wellness reimbursements, and reward programs
• Fun, engaging in-office eventsthat support our culture

Physical Actions/Environment:

Required job duties consist of prompt and regular attendance, ability to frequently move about the office to coordinate work with others; standing, sitting and typing for extended periods; and lifting and/or carrying up to 5 lbs. Ability to frequently communicate with others in-person, on the phone/virtually, and in writing. Ability to read, understand, process and evaluate large amounts of technical information and make related, informed decisions.

Salary:

$65,000 - $85,000 annually based on experience

Schedule:

We offer flexible work hours between 8:00 AM and 5:00 PM, with options like 8–4, 8:30–4:30, or 9–5. We do our best to support individual preferences, though schedules may be adjusted as needed to ensure strong coverage and teamwork.

We also offer a hybrid schedule: team members work onsite four days a week and can work remotely one day a week.

Location:

Princeton, NJ

We recruit, hire, employ, train and promote, and compensate individuals based on job-related qualifications and abilities. We respect the dignity and worth of each individual and are committed to an employment environment that is free from all forms of employment discrimination.

CURE Auto Insurance provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, pregnancy, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Disclaimer:

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. This job description may be subject to change at any time.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.