Claim Technical Assistant I _ Hybrid

Arbella Service Company, Inc.; United States; On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

On-site gym

Nurse and mental health resources

On-site cafeterias

Shuttle service to transit

Tuition assistance

Volunteer opportunities

Mentorship programs

Career development

Job summary

Arbella is seeking a Claim Technical Assistant in the United States to provide both administrative and technical support to all Claim functions. The role offers a path for growth within the Claim Department and a strong benefits package as part of Arbella’s people-first culture.

In this fast-paced office, you will handle data-heavy tasks, process payments, and coordinate with agents, insureds, and internal teams. A customer-service mindset and MS Office proficiency are essential for success.

Qualifications

• Able to work in a fast paced environment.
• Strong interest in advancement within the Claim Department.
• Solid MS Office skills and ability to work in an organized manner.
• Good time management with strong attention to detail.
• Some office or customer service work experience preferred.

Responsibilities

• Process loss and expense payments in area of responsibility within granted settlement authority for all lines of business.
• Skilled data entry into multiple claim and related databases systems.
• Request police reports and other investigative material.
• Request appropriate letters and correspondence as directed by the Claim Professional.
• Provide administrative support to Claim Professionals (i.e. printing, filing and copying documents, etc.).
• Answer routine questions relative to area of responsibility which may include contact with agents, insureds or others.
• May have Fast Track payment issuance authority.
• Keeps supervisor informed verbally and in writing of activities and problems within assigned area of responsibility; refers matters beyond limits of authority and expertise to supervisor for direction.
• Performs other related duties as required or requested.

Skills

MS Office

Time management

Attention to detail

Customer service

Tools

MS Office

Job description

Why Arbella?

At Arbella, we’re focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, competitive salaries and exceptional benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company. Other perks include:

• On-site gym and fitness classes and one-on-one personal training
• On-site nurse, nutritional counseling, and mental health resources
• Full-service cafeterias
• Free shuttle service to Quincy Adams T Station
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
• A company committed to community: volunteer opportunities, employee- led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development programs
• Colleagues who genuinely care about each other

Arbella is committed to building a workplace that’s diverse, inclusive, and equitable for everyone. We’ve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential. It’s no wonder our employees have voted Arbella one of the Boston Business Journal’s “Best Places to Work” every year since 2009!

Start an exceptional career in Claim! As a Claim Technical Assistant you will provide both administrative and technical support to all Claim functions and build a great foundation for future career growth in Claim!

Key Responsibilities

• Process loss and expense payments in area of responsibility within granted settlement authority for all lines of business.
• Skilled data entry into multiple claim and related databases systems.
• Request police reports and other investigative material.
• Request appropriate letters and correspondence as directed by the Claim Professional.
• Provide administrative support to Claim Professionals (i.e. printing, filing and copying documents, etc.).
• Answer routine questions relative to area of responsibility which may include contact with agents, insured(s) or others.
• May have Fast Track payment issuance authority.
• Keeps supervisor informed verbally and in writing of activities and problems within assigned area of responsibility; refers matters beyond limits of authority and expertise to supervisor for direction.
• Performs other related duties as required or requested.

Requirements

• Able to work in a fast paced environment.
• Strong interest in advancement within the Claim Department.
• Sound MS Office skills and able to work in an organized manner.
• Good time management skills with strong attention to detail.
• Some office or customer service work experience preferred.

Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $41,470 ($22.00 an hour) - $44,014 ($23.35 an hour) based on a variety of factors including, but not limited to, relevant skills and experience,. Please note: The advertised pay range is not a guarantee or promise of a specific wage.

Arbella employees are eligible for exceptional benefit and wellness programs including medical, dental, vision, 401k plan, career development, flexible schedules and much more!

Voted Boston’s Best Place To Work by the Boston Business Journal since 2009!

People stay when they love a company and its culture—and our average tenure is over 11 years! We take care of our people with the same warmth and dedication that we do our customers. There is an energy here at Arbella. We are a people-first organization, and you feel that from the moment you walk in the door.