Claims Service Specialist I - Hybrid

Arbella 56 Group; United States; On-site; USD 49,000 - 51,000; Full time

Benefits offered by this job

Nurse & health resources

Tuition assistance

Diversity Council

Volunteer opportunities

Mentorship program

Professional development

Best Places to Work

Job summary

Arbella Insurance Group in the United States is seeking a claims professional to support subrogation and settlement processes. The role emphasizes timely case activity, client communication, and accurate documentation.

Responsibilities include evaluating coverage, pursuing settlements, managing subrogation, and maintaining claim files. The ideal candidate has at least 1 year in office or service industries and strong organizational and customer service skills.

Qualifications

• 1+ years of general office/retail/service experience.
• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.

Responsibilities

• Timely completion of all case activities, maximizing customer service and minimizing net loss payout.
• Contacts insureds, claimants and witnesses that may have information relating to the loss, in person, by telephone or in writing.
• Inputs and retrieves information using the automated claims system and correspondence through the system.
• Evaluates case facts determining coverage, liability and reserves, and reports on settlement; maintains reminder system.
• Negotiates settlements with individuals, attorneys, and other insurance carriers within granted authority.
• Keeps management informed of activities and problems in assigned area.
• Pursues subrogation and may arrange salvage to obtain maximum recovery.
• Provides information to all interested parties, including local agents, regarding claim status.
• Maintains claim files and documents in accordance with procedures.

Skills

General office experience

Organizational skills

Customer service

Job description

Why Arbella? At Arbella, we’re focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.

Other perks include:

• Company nurse, nutritional counseling, and mental health resources
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
• A company committed to community: volunteer opportunities, employee- led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development programs
• Colleagues who genuinely care about each other

Arbella is committed to building a workplace that’s diverse, inclusive, and equitable for everyone. We’ve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential. It’s no wonder our employees have voted Arbella one of the Boston Business Journal’s “Best Places to Work” every year since 2009! Join a Best Place to Work Company! Claim your future with Arbella! If you’re looking for a dynamic opportunity to help customers through their toughest challenges, you’re in the right place.

Key Responsibilities

• Timely completion of all case activities, maximizing customer service and minimizing net loss payout.
• Contacts all insureds, claimants and witnesses that may have information relating to the loss, either in person, by telephone or in writing.
• Inputs and retrieves information using the automated claims system, requests checks, form letters and other correspondence through the automated claim system.
• Evaluates case facts determining coverage, liability and reserves, and reports on settlement; maintains an effective reminder system.
• Negotiates settlements with individuals, attorneys, and other insurance carriers within their granted settlement authority level.
• Will keep management informed of activities and problems with in assigned area of responsibility.
• Pursues subrogation and may arrange for salvage to obtain the maximum recovery.
• Provides information to all interested parties, including the local agents, by answering routine questions regarding the status of the claim.
• Maintain claim files and document claim file activities in accordance with established procedures.
• Will successfully complete all required in-house training Performs other related duties as required or requested.
• Manage and track all claims referred to Subrogation counsel.
• Daily navigation and management of E-Subro Hub
• Prepare well written contentions for arbitration filings when liability and damages are in dispute.

Key Requirements

• 1+ years of general office and/or retail and service industry experience.
• Strong organizational skills and attention to detail.
• Excellent customer service, communication and collaboration skills.
• Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $49,010 ($26.00 an hour) - $51,008 ($27.09 an hour) based on a variety of factors including, but not limited to, relevant skills and experience.
• Please note: The advertised pay range is not a guarantee or promise of a specific wage.
• Voted Boston’s Best Place To Work by the Boston Business Journal since 2009!
• People stay when they love a company and its culture—and our average tenure is over 11 years!
• We take care of our people with the same warmth and dedication that we do our customers.
• There is an energy here at Arbella.
• We are a people‑first organization, and you feel that from the moment you walk in the door.
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