Claim Assistant

MEMIC; Portland (ME); Hybrid; USD 39,000 - 53,000; Full time

Benefits offered by this job

Hybrid work model

Career development in insurance

Job summary

MEMIC in Portland, ME is seeking a detail-oriented Claim Assistant to support Claims Adjusters and ensure prompt, professional service for injured workers throughout the claims process.

The role is hybrid, focusing on opening new workers' compensation claims, handling correspondence, forms, invoice processing, and providing responsive support to employers, providers, and teammates. Insurance experience is not required; training is provided.

Qualifications

• Strong customer service and communication skills.
• Excellent attention to detail and organizational abilities.
• Comfortable using technology and entering data accurately.
• Ability to prioritize multiple tasks and meet deadlines.
• Positive attitude and willingness to learn.
• Insurance or claims experience is helpful but not required.

Responsibilities

• Open and establish new workers' compensation claims and assign claims to the appropriate adjuster.
• Support the claims team with correspondence, forms, document preparation, filing, and mail processing.
• Process and pay invoices while ensuring accuracy and timeliness.
• Serve as a helpful resource for injured workers, employers, medical providers, and internal team members by responding to questions and directing inquiries appropriately.
• Maintain claim diaries, follow-up activities, and file documentation.
• Assist adjusters and management with information requests and administrative support.
• Help ensure claims are handled efficiently, accurately, and in compliance with company standards.

Skills

Customer service

Attention to detail

Data entry

Communication skills

Team player

Tools

CRM software

MS Office

Data entry

Job description

At MEMIC, our mission is to make workers’ compensation insurance better—through compassionate service, trusted partnerships, and an unwavering focus on workplace safety. Our core values—Be Conscientious, Be an Expert, Be a Partner, Be Curious, and Be Transparent—drive everything we do. For over 30 years, we’ve been a leader in helping businesses protect their employees and reduce workplace injuries while delivering exceptional claims services.

Are you highly organized, detail-oriented, and passionate about helping others? Join our team as a Claim Assistant, where you'll play a key role in supporting Claims Adjusters and ensuring injured workers receive prompt, professional service throughout the claims process.

This position is ideal for someone who enjoys administrative work, customer service, and working in a fast-paced environment where accuracy matters. Insurance experience is not required. We are willing to train the right candidate who brings a positive attitude, strong technical skills, and a commitment to excellence.

*This is a hybrid position

What You'll Do

• Open and establish new workers' compensation claims and assign claims to the appropriate adjuster.
• Support the claims team with correspondence, forms, document preparation, filing, and mail processing.
• Process and pay invoices while ensuring accuracy and timeliness.
• Serve as a helpful resource for injured workers, employers, medical providers, and internal team members by responding to questions and directing inquiries appropriately.
• Maintain claim diaries, follow-up activities, and file documentation.
• Assist adjusters and management with information requests and administrative support.
• Help ensure claims are handled efficiently, accurately, and in compliance with company standards.

What We're Looking For

• Strong customer service and communication skills.
• Excellent attention to detail and organizational abilities.
• Comfortable using technology and entering data accurately.
• Ability to prioritize multiple tasks and meet deadlines.
• Positive attitude and willingness to learn.
• Insurance or claims experience is helpful but not required.

Why Join Us?

• Collaborative and supportive team environment.
• Opportunity to build a career in the insurance industry.
• Meaningful work that helps injured employees and employers navigate the claims process.

MEMIC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veteran's status, sexual orientation, or any other characteristic protected by law. Additionally, we are committed to providing an inclusive and accessible recruitment experience for all candidates. If you need a reasonable accommodation during the interview process, please contact us [e-mail] .

To ensure an equitable and authentic interview process, candidates should not use AI or chatbot tools during the live interview or phone screen. We welcome any preparation you choose to do beforehand, but all responses shared during the interview must be your own.

Note: MEMIC does not offer Stem-OPT EAD Extension for this role.

Check out our benefit offerings here! Starting pay is: $46,293/annually

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