Claim Advocate I

Cross Insurance; Armonk (NY); On-site; USD 55,000 - 65,000; Full time

Job summary

Cross Insurance seeks an entry-level Claims Advocate I to join our Claims Department in Armonk, NY. This role supports personal and commercial insurance claims, delivering exceptional service and maintaining accurate documentation.

You will input data into agency systems, coordinate with carriers, and keep clients informed throughout the claims process while building knowledge of coverages and claims-handling practices for a long-term career.

Qualifications

• Must have Bachelor's degree in a related field.
• Strong organizational and time management skills.
• Excellent verbal and written communication abilities.
• Ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office applications.

Responsibilities

• Receive and process incoming personal and commercial lines claims.
• Input claim information accurately into agency systems and carrier portals.
• Document claim activity, communications, and status updates thoroughly and timely.
• Contact insurance carriers to report claims and ensure proper claim setup.
• Follow up with clients, adjusters, carriers, and third parties to obtain required information and documentation.
• Monitor open claims and maintain regular communication to ensure timely resolution.
• Assist clients with questions regarding the claims process and claim status updates.
• Review claim documentation for completeness and accuracy.
• Maintain electronic claim files and records in accordance with agency standards.
• Prioritize daily workload to meet deadlines and service expectations.
• Collaborate with account managers, producers, and agency staff to provide exceptional client service.
• Develop knowledge of personal and commercial insurance coverages and claims handling practices.
• Manage auto glass claims ensuring timely response and working with carriers on closure.

Skills

Organizational skills

Time management

Verbal & written communication

Customer service mindset

Attention to detail

Education

Bachelor’s degree in business, Insurance, Communications or related field

Tools

MS Office (Outlook, Word, Excel)

Job description

The Cross Family of Agencies welcomes you. We need your talent and expertise.Position OverviewCross Insurance is seeking a motivated and detail-oriented Claims Advocate I to join our Claims Department. This entry-level position is ideal for an individual interested in building a long-term career in the insurance industry. Claims Advocate I serves as a key resource for clients by assisting with personal and commercial insurance claims, providing exceptional customer service, and ensuring accurate claim documentation and follow-up throughout the claims process.The successful candidate will possess strong organizational skills, the ability to prioritize multiple tasks, and a commitment to delivering a positive client experience. Position salary range is $55k to $65K.ResponsibilitiesReceive and process incoming personal and commercial lines claims.Input claim information accurately into agency management systems and carrier portals.Document claim activity, communications, and status updates thoroughly and timely.Contact insurance carriers to report claims and ensure proper claim setup.Follow up with clients, adjusters, carriers, and third parties to obtain required information and documentation.Monitor open claims and maintain regular communication to ensure timely resolution.Assist clients with questions regarding the claims process and claim status updates.Review claim documentation for completeness and accuracy.Maintain electronic claim files and records in accordance with agency standards.Support Claims Advocates and management with administrative and claim-related duties.Prioritize daily workload to meet deadlines and service expectations.Collaborate with account managers, producers, and agency staff to provide exceptional client service.Develop knowledge of personal and commercial insurance coverages and claims handling practices.Manage auto glass claims ensuring timely response and working with carriers on closureQualificationsRequiredBachelor’s degree in business, Insurance, Communications or a related field.Strong organizational and time management skills.Excellent verbal and written communication abilities.Ability to manage multiple tasks and priorities in a fast-paced environment.Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.Strong attention to detail and commitment to accuracy.Customer-focused mindset with a positive and professional demeanor.Obtain adjuster’s license within the first 90 daysPreferredPrior customer service, administrative, or insurance experience.Interest in pursuing professional growth and a long-term career in the insurance industry.