City Partnerships Lead, Customer Success & Growth

Rec Technologies; San Francisco (CA); On-site; USD 120,000 - 200,000; Full time

Benefits offered by this job

Meaningful equity

Flexible PTO

Health/dental/vision insurance

401(k) plan

Job summary

Rec Technologies is seeking a Customer Success Manager to join our early team in San Francisco. You will manage city partnerships, drive adoption of AI-powered features, and build scalable customer success processes to support growth and upsell opportunities.

You will own relationships with city partners and work with product and sales to translate on-the-ground learnings into product improvements. This is a strategic, hands-on role in a fast-moving startup.

Qualifications

• 5+ years in Customer Success at a tech company, startup, or consulting/finance environment.
• Strong client-services experience and ability to handle senior stakeholders.
• Clear, data-driven communication and tailored solution pitching.
• Strategic problem solving using a first-principles approach.
• Exceptional project management with multiple projects in flight.
• Entrepreneurial spirit with drive and energy for operational excellence.
• Scrappy and resourceful when getting things done.
• Available to work onsite in San Francisco.

Responsibilities

• Retain and grow customer accounts through renewals and expansion.
• Own the customer relationship with city partners as trusted advisor to executives.
• Build customer success processes and playbooks to standardize the experience.
• Synthesize learnings across functions to influence product and sales strategies.

Skills

Customer Success

Relationship management

Communication

Problem solving

Project management

Entrepreneurial mindset

Resourceful

On-site presence

Job description

Rec Technologies is seeking a Customer Success Manager to join our early team in San Francisco. You will manage city partnerships, drive adoption of AI-powered features, and build scalable customer success processes to support growth and upsell opportunities.

You will own relationships with city partners and work with product and sales to translate on-the-ground learnings into product improvements. This is a strategic, hands-on role in a fast-moving startup.