City Operations Leader – Philadelphia

Ascent360; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Job summary

Dropoff is seeking a City Manager in Philadelphia to oversee local market operations and ensure on-time delivery, cost control, and customer satisfaction. The role emphasizes recruitment and supervision of drivers, payroll support, and cross-functional collaboration with Customer Service, Dispatch, and Account Management.

The ideal candidate will have operations and/or customer service experience in last-mile logistics, with an emphasis on leadership and data-driven decisions.

Qualifications

• Proven ability to work independently with minimal direction.
• Clear and precise communication skills in writing and speaking.
• Strong leadership and team-direction capabilities.
• Positive interpersonal skills across departments and in pressure.
• Analytical capability to review data and make recommendations.
• Robust problem solving in a dynamic environment.

Responsibilities

• Ensure proper supply of driver capacity to manage delivery demand for assigned markets.
• Recruit, train and provide ongoing supervision of the local market driver fleet.
• Assist with weekly driver payroll to ensure accuracy each week.
• Monitor daily order flow and driver performance to improve market performance.
• Make proactive recommendations to senior leadership to improve market performance.
• Work in partnership with Customer Service and Account Management staff to provide consistent service and respond to escalations.
• Actively partner with Dispatch to monitor order flow, delivery assignments, and timely delivery.
• Partner with client success management to optimize the performance of existing accounts.
• Identify and address key improvement areas to assure ongoing client satisfaction.

Skills

Independent work

Communication

Leadership

Interpersonal skills

Analytical skills

Problem-solving

Job description

Dropoff is seeking a City Manager in Philadelphia to oversee local market operations and ensure on-time delivery, cost control, and customer satisfaction. The role emphasizes recruitment and supervision of drivers, payroll support, and cross-functional collaboration with Customer Service, Dispatch, and Account Management.

The ideal candidate will have operations and/or customer service experience in last-mile logistics, with an emphasis on leadership and data-driven decisions.