City Manager, Philadelphia

Ascent360; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Job summary

Dropoff is seeking a City Manager in Philadelphia to oversee local market operations and ensure on-time delivery, cost control, and customer satisfaction. The role emphasizes recruitment and supervision of drivers, payroll support, and cross-functional collaboration with Customer Service, Dispatch, and Account Management.

The ideal candidate will have operations and/or customer service experience in last-mile logistics, with an emphasis on leadership and data-driven decisions.

Qualifications

• Proven ability to work independently with minimal direction.
• Clear and precise communication skills in writing and speaking.
• Strong leadership and team-direction capabilities.
• Positive interpersonal skills across departments and in pressure.
• Analytical capability to review data and make recommendations.
• Robust problem solving in a dynamic environment.

Responsibilities

• Ensure proper supply of driver capacity to manage delivery demand for assigned markets.
• Recruit, train and provide ongoing supervision of the local market driver fleet.
• Assist with weekly driver payroll to ensure accuracy each week.
• Monitor daily order flow and driver performance to improve market performance.
• Make proactive recommendations to senior leadership to improve market performance.
• Work in partnership with Customer Service and Account Management staff to provide consistent service and respond to escalations.
• Actively partner with Dispatch to monitor order flow, delivery assignments, and timely delivery.
• Partner with client success management to optimize the performance of existing accounts.
• Identify and address key improvement areas to assure ongoing client satisfaction.

Skills

Independent work

Communication

Leadership

Interpersonal skills

Analytical skills

Problem-solving

Job description

Company Overview

Dropoff provides reliable same-day delivery, empowering businesses to meet and exceed rising customer expectations. Trusted by national leaders in healthcare, retail, and industrial sectors, we partner with enterprises to fulfill critical customer needs through professional drivers and proactive customer service.

We are transforming the same-day delivery experience in a rapidly growing U.S. market. Recognized as one of the Best Places to Work in Austin, TX by the Austin American-Statesman and a proud recipient of Inc. 5000’s Fastest Growing Private Companies in America, Dropoff’s sophisticated logistics platform gives enterprise businesses real-time visibility into their deliveries—improving customer experience while streamlining operations at scale.

For more information about how Dropoff is shaping the future of same-day delivery, visit https://www.dropoff.com.

The Opportunity

Searching for your next challenge? We are looking for a City Manager, Philadelphia. This person will need to live in the Philadelphia, Pennsylvania area.

The primary focus of the City Manager is to ensure excellence and consistency in local market operations across a number of metropolitan areas within a defined region. This includes continuous recruitment for both employee and independent contractor drivers in assigned markets. City Managers assume responsibility for on time delivery, local market operational expenses, and customer satisfaction. The ideal candidate will have operational management and/or customer service experience. Experience with last-mile logistics and medical services is a plus.

This is an entry-level management position, e xperience with last-mile logistics and medical services is a plus. This position reports to the General Manager.

Responsibilities

• Ensure proper supply of driver capacity to manage customer delivery demand for assigned markets successfully.
• Recruit, train and provide ongoing supervision of the local market driver fleet.
• Assist with weekly driver payroll to ensure accuracy each week.
• Monitor daily order flow and driver performance to improve market performance.
• Make proactive recommendations to senior leadership to improve the overall market Performance.
• Work in partnership with Customer Service and Account Management staff to provide consistent service and react/respond to service escalations on a timely basis.
• Actively work in partnership with Dispatch staff to monitor order flow, delivery assignment, and timely delivery completion by drivers.
• Partner with client success management to optimize the performance of existing accounts.
• Identify and address key improvement areas to assure ongoing client satisfaction.

Skills & Experience

• Proven ability to work independently and make good decisions with minimal direction
• Clear and precise communication skills - both written and verbal
• Strong leadership skills, with an ability to both serve and direct team activities
• Positive interpersonal skills, maintaining a positive attitude while working with individuals in different departments and in pressured situations
• Strong Analytical skills (you will need to review complex data and revenue, draw accurate conclusions, and make business recommendations)
• Strong problem-solving skills, with an ability to react quickly and work well in a dynamic

Environment

• Experience in same-day delivery or healthcare logistics a plus

*Note - Candidates must have access to reliable transportation, as periodic travel to client sites or meetings is required.*

Dropoff is proud to be an equal-opportunity employer. All qualified applicants will receive

consideration for employment without regard to race, color, religion, gender, gender identity or

expression, sexual orientation, national origin, genetics, disability, age, or veteran status