City Manager, Philadelphia

Dropoff, Inc.; Philadelphia (Philadelphia County); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Dropoff, Inc. in Philadelphia seeks a City Manager to lead local market operations, ensuring on-time deliveries, recruiting and supervising drivers, and managing local expenses.

You will coordinate payroll, monitor performance, and work with Customer Service, Dispatch, and Account Management to uphold service excellence. This entry-level management role reports to the General Manager and requires strong leadership, communication, and analytical skills in a fast-growing last-mile delivery

Qualifications

• Proven ability to work independently and make good decisions with minimal direction
• Clear and precise communication skills - both written and verbal
• Strong leadership skills, with an ability to both serve and direct team activities
• Positive interpersonal skills, maintaining a positive attitude while working with individuals in different departments and in pressured situations
• Strong Analytical skills (review complex data and revenue, draw conclusions, and make recommendations)
• Strong problem-solving skills, with an ability to react quickly in a dynamic environment
• Experience in same-day delivery or healthcare logistics a plus

Responsibilities

• Ensure proper supply of driver capacity to manage delivery demand for assigned markets.
• Recruit, train and supervise the local market driver fleet.
• Assist with weekly driver payroll to ensure accuracy.
• Monitor daily order flow and driver performance to improve market performance.
• Make proactive recommendations to senior leadership to improve market performance.
• Collaborate with Customer Service and Account Management to provide consistent service and respond to escalations.
• Work with Dispatch to monitor order flow and timely delivery completion.
• Partner with client success management to optimize performance of existing accounts.
• Identify and address key improvement areas to assure ongoing client satisfaction.

Skills

Independent decision-making

Clear communication

Leadership

Interpersonal skills

Analytical skills

Problem solving

Last-mile logistics experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

City Manager, Philadelphia

Full Time Philidelphia, Philadelphia, PA, US

9 days ago Requisition ID: 1065

Company Overview

Dropoff provides reliable same-day delivery, empowering businesses to meet and exceed rising customer expectations. Trusted by national leaders in healthcare, retail, and industrial sectors, we partner with enterprises to fulfill critical customer needs through professional drivers and proactive customer service.

We are transforming the same-day delivery experience in a rapidly growing U.S. market. Recognized as one of the Best Places to Work in Austin, TX by the Austin American-Statesman and a proud recipient of Inc. 5000’s Fastest Growing Private Companies in America , Dropoff’s sophisticated logistics platform gives enterprise businesses real-time visibility into their deliveries—improving customer experience while streamlining operations at scale.

Searching for your next challenge? We are looking for a City Manager, Philadelphia. This person will need to live in the Philadelphia, Pennsylvania area.

The primary focus of the City Manager is to ensure excellence and consistency in local market operations across a number of metropolitan areas within a defined region. This includes continuous recruitment for both employee and independent contractor drivers in assigned markets. City Managers assume responsibility for on time delivery, local market operational expenses, and customer satisfaction. The ideal candidate will have operational management and/or customer service experience. Experience with last-mile logistics and medical services is a plus.

This is an entry-level management position, e xperience with last-mile logistics and medical services is a plus. This position reports to the General Manager.

Responsibilities

• Ensure proper supply of driver capacity to manage customer delivery demand for assigned markets successfully.
• Recruit, train and provide ongoing supervision of the local market driver fleet.
• Assist with weekly driver payroll to ensure accuracy each week.
• Monitor daily order flow and driver performance to improve market performance.
• Make proactive recommendations to senior leadership to improve the overall market Performance.
• Work in partnership with Customer Service and Account Management staff to provide consistent service and react/respond to service escalations on a timely basis.
• Actively work in partnership with Dispatch staff to monitor order flow, delivery assignment, and timely delivery completion by drivers.
• Partner with client success management to optimize the performance of existing accounts.
• Identify and address key improvement areas to assure ongoing client satisfaction.

Skills & Experience

• Proven ability to work independently and make good decisions with minimal direction
• Clear and precise communication skills - both written and verbal
• Strong leadership skills, with an ability to both serve and direct team activities
• Positive interpersonal skills, maintaining a positive attitude while working with individuals in different departments and in pressured situations
• Strong Analytical skills (you will need to review complex data and revenue, draw accurate conclusions, and make business recommendations)
• Strong problem-solving skills, with an ability to react quickly and work well in a dynamic
• Experience in same-day delivery or healthcare logistics a plus

*Note - Candidates must have access to reliable transportation, as periodic travel to client sites or meetings is required.*

Dropoff is proud to be an equal-opportunity employer. All qualified applicants will receive

consideration for employment without regard to race, color, religion, gender, gender identity or

expression, sexual orientation, national origin, genetics, disability, age, or veteran status