Denver Last-Mile Operations Manager

Dropoff, Inc.; Denver, Northern (CO, KY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Dropoff, Inc. in Denver is seeking a City Manager to oversee local market operations and drive on-time delivery across multiple markets. The role includes recruiting and supervising the driver fleet, managing local expenses, and ensuring high customer satisfaction.

You will report to the General Manager and must reside in the Denver area. The ideal candidate will demonstrate leadership, strong communication, and analytical skills, with experience in last-mile logistics or healthcare logistics

Qualifications

• Proven ability to work independently and make good decisions with minimal direction.
• Clear and precise communication skills - both written and verbal.
• Strong leadership skills, with an ability to both serve and direct team activities.
• Positive interpersonal skills, maintaining a positive attitude while working with individuals in different departments and in pressured situations.
• Strong Analytical skills (you will need to review complex data and revenue, draw accurate conclusions, and make business recommendations).
• Strong problem-solving skills, with an ability to react quickly and work well in a dynamic environment.
• Experience in same-day delivery or healthcare logistics is a plus.

Responsibilities

• Ensure proper supply of driver capacity to manage customer delivery demand for assigned markets successfully.
• Recruit, train and provide ongoing supervision of the local market driver fleet.
• Assist with weekly driver payroll to ensure accuracy each week.
• Monitor daily order flow and driver performance to improve market performance.
• Make proactive recommendations to senior leadership to improve the overall market performance.
• Work in partnership with Customer Service and Account Management staff to provide consistent service and react/respond to service escalations on a timely basis.
• Actively work in partnership with Dispatch staff to monitor order flow, delivery assignment, and timely delivery completion by drivers.
• Partner with client success management to optimize the performance of existing accounts.
• Identify and address key improvement areas to assure ongoing client satisfaction.

Job description

Dropoff, Inc. in Denver is seeking a City Manager to oversee local market operations and drive on-time delivery across multiple markets. The role includes recruiting and supervising the driver fleet, managing local expenses, and ensuring high customer satisfaction.

You will report to the General Manager and must reside in the Denver area. The ideal candidate will demonstrate leadership, strong communication, and analytical skills, with experience in last-mile logistics or healthcare logistics