City Operations Manager, Denver — Last-Mile Logistics

Socket.dev; Denver (CO); On-site; USD 60,000 - 90,000; Full time

Job summary

Dropoff in Denver seeks an entry-level City Manager to oversee local market operations across metropolitan areas in the region. The role requires living in the Denver area to manage driver recruitment, on-time deliveries, and customer satisfaction.

Responsibilities include recruiting and supervising the driver fleet, assisting with weekly payroll, monitoring order flow and driver performance, and partnering with dispatch and client success to optimize accounts.

Qualifications

• Proven ability to work independently and make good decisions with minimal direction.
• Clear and precise communication skills - both written and verbal.
• Strong leadership skills, with an ability to both serve and direct team activities.
• Positive interpersonal skills, maintaining a positive attitude while working with individuals in different departments and in pressured situations.
• Strong Analytical skills (review complex data and revenue, draw conclusions, and make business recommendations).
• Strong problem-solving skills, with ability to react quickly in a dynamic environment.
• Experience in same-day delivery or healthcare logistics is a plus.

Responsibilities

• Ensure proper supply of driver capacity to manage customer delivery demand for assigned markets.
• Recruit, train and supervise the local market driver fleet.
• Assist with weekly driver payroll to ensure accuracy each week.
• Monitor daily order flow and driver performance to improve market performance.
• Make proactive recommendations to senior leadership to improve market performance.
• Collaborate with Customer Service and Account Management to provide consistent service and respond to escalations.
• Work with Dispatch to monitor order flow and timely deliveries.
• Partner with client success management to optimize performance of existing accounts.

Skills

Independent work

Decision making

Communication

Leadership

Interpersonal

Analytical

Problem solving

Last-mile logistics

Tools

Healthcare logistics

Job description

Dropoff in Denver seeks an entry-level City Manager to oversee local market operations across metropolitan areas in the region. The role requires living in the Denver area to manage driver recruitment, on-time deliveries, and customer satisfaction.

Responsibilities include recruiting and supervising the driver fleet, assisting with weekly payroll, monitoring order flow and driver performance, and partnering with dispatch and client success to optimize accounts.