Public Sector IT Project & Operations Leader

Bvabearsva; Philadelphia (Philadelphia County); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Job summary

BVA Bears IT Solutions is seeking a Project / Operations Manager to lead on-site IT and deskside support for City of Philadelphia facilities. The role requires managing cross-functional teams, contract oversight, and ensuring work aligns with the Statement of Work and City IT standards.

Strong governance, audit-ready documentation, and the ability to coordinate with City Council and OIT are essential. Limited remote work may be available; travel to City locations will be necessary.

Qualifications

• Bachelor’s degree in Information Technology, Business, or a related field.
• 8–10 years of experience managing IT service delivery or operations.
• Experience managing public sector or regulated IT contracts.
• Strong stakeholder engagement, reporting, and governance skills.

Responsibilities

• Serve as the primary point of contact for City Council leadership and technical stakeholders, maintaining strong working relationships and service alignment.
• Lead overall IT service delivery, including deskside support, service desk operations, web/application support, and cybersecurity coordination.
• Oversee service schedules, staffing plans, resource allocation, and milestone delivery in accordance with the approved Scope of Work.
• Manage transitioning and transitioning out activities, ensuring seamless service continuity and full knowledge transfer.
• Monitor service performance metrics, SLAs, risks, issues, and dependencies, implementing corrective actions as needed.
• Lead quarterly service reviews and continuous improvement planning.
• Oversee subcontractor performance (if applicable) and ensure prime contractor responsibility.
• Ensure compliance with City of Philadelphia Additional IT Standards, security policies, and audit requirements.
• Prepare and deliver executive level reports, dashboards, and service summaries.

Skills

Stakeholder engagement

Governance

Reporting

Public sector IT

Education

Bachelor’s degree in IT or related field

Job description

BVA Bears IT Solutions is seeking a Project / Operations Manager to lead on-site IT and deskside support for City of Philadelphia facilities. The role requires managing cross-functional teams, contract oversight, and ensuring work aligns with the Statement of Work and City IT standards.

Strong governance, audit-ready documentation, and the ability to coordinate with City Council and OIT are essential. Limited remote work may be available; travel to City locations will be necessary.