Citizen Services & Benefits Specialist
Maximus
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Job summary
Maximus is seeking a Customer Service Representative to support healthcare-related government programs in a mission-driven, service-oriented environment. You will handle inbound calls and digital inquiries from citizens and explain eligibility, benefits, and enrollment with empathy.
You will document interactions in our systems, follow compliance and quality standards, protect sensitive information, and work in a collaborative team with training and coaching to grow in public-sector operations
Responsibilities
- Handle inbound calls and digital inquiries from citizens
- Explain eligibility, benefits, and enrollment with empathy
- Document interactions in our systems and adhere to compliance standards
Job description
Maximus is seeking a Customer Service Representative to support healthcare-related government programs in a mission-driven, service-oriented environment. You will handle inbound calls and digital inquiries from citizens and explain eligibility, benefits, and enrollment with empathy.
You will document interactions in our systems, follow compliance and quality standards, protect sensitive information, and work in a collaborative team with training and coaching to grow in public-sector operations
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