Citizen Services Specialist - Growth in Public Sector Ops

Maximus; Jeffersonville (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Maximus in the United States is seeking a Customer Service Representative to support healthcare-related government programs in a service-oriented environment. You will handle inbound calls and digital inquiries, answer questions about eligibility, benefits, and enrollment, and resolve issues with accuracy and empathy.

You will document interactions in our systems, follow compliance standards, and protect sensitive information, while growing in public-sector operations, citizen services, and

Responsibilities

• Handle inbound calls and digital inquiries from citizens.
• Answer questions about eligibility, benefits, and enrollment.
• Document interactions in our systems with accuracy and empathy.
• Follow compliance and quality standards; protect sensitive information.

Job description

Maximus in the United States is seeking a Customer Service Representative to support healthcare-related government programs in a service-oriented environment. You will handle inbound calls and digital inquiries, answer questions about eligibility, benefits, and enrollment, and resolve issues with accuracy and empathy.

You will document interactions in our systems, follow compliance standards, and protect sensitive information, while growing in public-sector operations, citizen services, and