Citizen Services Specialist - Government Programs

Maximus; North Middletown (KY); On-site; USD 33,000 - 42,000; Full time

Job summary

Maximus is seeking a Customer Service Representative to support healthcare-related government programs in a service-driven setting. You will handle inbound calls and digital inquiries from citizens, answering questions about eligibility, benefits and enrollment, and resolving issues with accuracy and empathy.

You will document interactions in our systems, follow compliance and quality standards, and protect sensitive information while working in a collaborative team with training, coaching, and

Responsibilities

• Handle inbound calls and digital inquiries from citizens.
• Answer questions about eligibility, benefits and enrollment.
• Document interactions in our systems with accuracy.
• Follow compliance and quality standards and protect sensitive information.
• Work in a collaborative team with training and coaching.

Job description

Maximus is seeking a Customer Service Representative to support healthcare-related government programs in a service-driven setting. You will handle inbound calls and digital inquiries from citizens, answering questions about eligibility, benefits and enrollment, and resolving issues with accuracy and empathy.

You will document interactions in our systems, follow compliance and quality standards, and protect sensitive information while working in a collaborative team with training, coaching, and