Citizen Services Specialist — Healthcare Programs

Maximus; Treasure Island (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Maximus seeks a Customer Service Representative to support healthcare-related government programs. You will handle inbound calls and digital inquiries from citizens, answering questions about eligibility, benefits, and enrollment with accuracy and empathy.

You will document interactions, follow compliance standards, and protect sensitive information in a collaborative team environment. Training and coaching are provided to grow in public-sector operations.

Qualifications

• Inbound calls and digital inquiries handling with accuracy and empathy.
• Answer questions about eligibility, benefits, and enrollment.
• Document interactions and follow compliance standards.

Responsibilities

• Handle inbound calls and digital inquiries from citizens.
• Provide information on eligibility, benefits, and enrollment.
• Resolve issues with accuracy and empathy.

Skills

Inbound calls

Empathy

Strong communication

Data entry

Tools

CRM software

Job description

Maximus seeks a Customer Service Representative to support healthcare-related government programs. You will handle inbound calls and digital inquiries from citizens, answering questions about eligibility, benefits, and enrollment with accuracy and empathy.

You will document interactions, follow compliance standards, and protect sensitive information in a collaborative team environment. Training and coaching are provided to grow in public-sector operations.