Citizen Services & Enrollment Specialist
Maximus
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
Maximus is seeking a Customer Service Representative to support healthcare-related government programs within our mission-driven, service-oriented environment. You will handle inbound calls and digital inquiries from citizens, answer questions about eligibility, benefits, and enrollment, and resolve issues with accuracy and empathy.
You will document interactions in our systems, follow compliance and quality standards, and protect sensitive information.
Responsibilities
- Handle inbound calls and digital inquiries from citizens.
- Answer questions about eligibility, benefits, and enrollment.
- Document interactions in our systems with accuracy.
- Follow compliance and quality standards and protect sensitive information.
Job description
Maximus is seeking a Customer Service Representative to support healthcare-related government programs within our mission-driven, service-oriented environment. You will handle inbound calls and digital inquiries from citizens, answer questions about eligibility, benefits, and enrollment, and resolve issues with accuracy and empathy.
You will document interactions in our systems, follow compliance and quality standards, and protect sensitive information.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
