Citizen Services Rep - Health Benefits & Enrollment
Maximus
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Job summary
Maximus is seeking a Customer Service Representative to support healthcare-related government programs in a service-oriented environment. You will handle inbound calls and digital inquiries from citizens, advise on eligibility, benefits, and enrollment, and document interactions in our systems with accuracy and empathy.
You will follow compliance and quality standards, protect sensitive information, and work within a collaborative team.
Job description
Maximus is seeking a Customer Service Representative to support healthcare-related government programs in a service-oriented environment. You will handle inbound calls and digital inquiries from citizens, advise on eligibility, benefits, and enrollment, and document interactions in our systems with accuracy and empathy.
You will follow compliance and quality standards, protect sensitive information, and work within a collaborative team.
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