Citizen-Centric CX/UX Researcher

TechFlow Inc; Arlington (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

TechFlow, Inc. seeks a CX/UX Researcher to support the Department of Homeland Security in shaping citizen experiences across DHS products and services, with a focus on human-centered delivery.

The role involves identifying actionable data sources, evaluating systems and processes, and developing journey maps that detail citizens’ needs, motivations, and pain-points. You will create a high-level implementation plan including a pilot project and schedule to validate the strategy, and present

Qualifications

• 5+ years of proven experience in research roles with significant expertise in exploratory research and identifying problems to improve customer experiences.
• Experience planning or implementing strategic initiatives as either a contributor or a lead.
• Experience collaborating with management, stakeholders, and team members to propose initiatives and prioritize technologies.
• Experience working within Agile, Scrum, or SAFe methodologies.
• Knowledge and experience executing qualitative/quantitative research methodologies and data analysis techniques.
• Ability to acquire DHS EOD clearance; US Citizenship required.

Responsibilities

• Support the development of a strategy for CX/UX research including data identification and collection.
• Identify the best research approaches to get the right answers based on questions, timing, and resources.
• Participate in the execution of the strategy and plan for in-depth user experience research.
• Analyze qualitative and quantitative research findings, articulate insights for cross-discipline use, and strategize solutions from insights to support experience improvements.
• Support the synthesis of the research findings into actionable insights and recommendations that stakeholders can act on.
• Participate in the development and presentation of the strategy and plan to senior government personnel.

Skills

Exploratory research

Strategic initiatives

Stakeholder collaboration

Agile/Scrum/SAFe

Qualitative & quantitative research

Job description

TechFlow, Inc. seeks a CX/UX Researcher to support the Department of Homeland Security in shaping citizen experiences across DHS products and services, with a focus on human-centered delivery.

The role involves identifying actionable data sources, evaluating systems and processes, and developing journey maps that detail citizens’ needs, motivations, and pain-points. You will create a high-level implementation plan including a pilot project and schedule to validate the strategy, and present