Cisco WebEx Customer Success Specialist - System Integrator

Hamilton Barnes Associates Limited; Colorado; Remote; USD 115,000 - 130,000; Full time

Job summary

Join a leading global firm in unified communications as a Cisco WebEx Customer Success Specialist, responsible for deploying Webex solutions and ensuring customer satisfaction. You'll manage client interactions, contribute to technology adoption, and have access to professional development in a diverse and agile work environment.

Benefits

15 PTO days per year

2 days of VTO for personal causes

Diverse development opportunities

Technical training and certification support

Health insurance and 401k plan

Opportunities for participation in employee events

Qualifications

• Experience deploying Cisco Webex solutions with troubleshooting.
• Solid understanding of infrastructure technologies.
• Proficient across Webex product suite.

Responsibilities

• Deploy Webex solutions and train clients during implementation.
• Coordinate support and manage escalations effectively.
• Maintain clear communication with clients.

Skills

Exceptional communication

Troubleshooting

Organizational skills

Multilingual proficiency

Education

CCNP Collaboration certification

Webex Calling Professional certification

Webex CC Expert/Advanced certification

Tools

Microsoft SQL

Active Directory

Azure AD

Microsoft Power BI

JavaScript

HTML

SSML

Job description

Join a global leader in unified communications and collaboration, delivering innovative Cisco WebEx and UC solutions to enterprise clients worldwide. This is a high-impact opportunity for a Cisco WebEx Customer Success Specialist who thrives on delivering real value through technology adoption and client enablement.

In this role, you will be responsible for deploying Cisco Webex Calling and Contact Center solutions as designed by our Business Consultants. You’ll train customers to use and maintain their new systems during deployment and act as the central point of contact for any support cases. Working within contractual SLAs, you’ll manage escalations, coordinate with internal teams and Cisco as needed, and ensure clear, ongoing communication with clients to maintain satisfaction and retention.

Ready to take your Webex expertise to the next level? Apply now and play a key role in transforming enterprise collaboration.

Key Responsibilities:

• Exceptional communication skills with the ability to effectively influence and engage stakeholders.
• Proficient in troubleshooting tools, including SIP Logs, Webex Tracer, and Wireshark.
• Strong organizational and time management skills.
• Experience in deploying and troubleshooting:
• UCCE and/or UCCX
• CUCM, IM&P, CUC
• Voice Gateways, ATAs, and CUBEs
• Webex Calling (Auto Attendant, Forward, Pickup groups, Voicemail, etc.)
• Webex Contact Center (Entry Points, EP Mappings, Business Hours, Flow Editor, etc.)
• Webex Connect (Custom Node Queries, Webhooks, SMS, etc.)
• Webex App/Devices

Skills & Requirements:

• CCNP Collaboration certification
• Webex Calling Professional certification
• Webex CC Expert/Advanced certification
• Proficiency across the Webex suite of products, including Control Hub/Messaging/Calling/Hybrid Calendar/Directory Connector/Webex Devices/Webex APIs
• Cisco CUCM Dial Plan and Dial Peer experience
• On-prem to Cloud migration experience
• Microsoft SQL experience
• Active Directory and Azure AD experience
• Microsoft Power BI experience
• Solid understanding of infrastructure technologies
• JavaScript, Pebble, HTML, and SSML experience
• Multilingual Proficiency, preferably in French or Spanish

Benefits:

• A modern, agile, and international working environment is at the digital revolution’s forefront.
• 15 PTO days per year.
• 2 days of VTO per year for causes close to your heart.
• Diverse development and educational opportunities, including certifications and technical training courses in Cisco Collaboration, Cloud technologies, and Salesforce.
• Technical training and certification support.
• Excellent social benefits, including health insurance and a 401k plan.
• A customer-focused organization with numerous reference projects, ideal for advancing your professional career.
• Opportunities to participate in employee events both domestically and internationally.
• Remote work with occasional travel (<15%).

Salary:

• $115K – $130K per year