WebEx Engineer -

Hamilton Barnes Associates Limited; Illinois; Remote; USD 115,000 - 135,000; Full time

Job summary

A leading global company is seeking a Technical Lead for their Cisco Webex solutions in the US. This fully remote role involves managing projects, ensuring optimum solution delivery and customer satisfaction, along with leading technical operations for deployment. Join a dynamic international team where your expertise will directly impact client success and satisfaction.

Benefits

15 PTO days per year

2 Volunteer Time Off (VTO) days

Opportunities for career development

Technical training and certification support

401(k) matching

Medical, dental, and vision insurance

Employee events across various locations

Qualifications

• Experience with Cisco collaboration solutions, deploying and troubleshooting UCCE, UCCX, CUCM, IM&P.
• Proficiency in SIP Logs, Webex Tracer, Wireshark.
• Strong communication and influence skills.

Responsibilities

• Manage project transitions from sales to delivery for Cisco Webex solutions.
• Lead design and ensure all customer needs are met during deployment.
• Provide technical leadership and troubleshooting support for Cisco systems.

Skills

Communication

Troubleshooting tools

Technical leadership

Job description

Are you seeking a new professional challenge? This role might be perfect for you!

Join a globally recognized company with offices in Switzerland, Germany, and the USA. Their team, representing diverse cultures and nationalities, has been the backbone of their 40-year success.

In this position, you will manage the transition of projects from sales to delivery teams for clients migrating to Cisco Webex solutions. You'll lead the design process, ensuring all customer requirements are thoroughly documented and met during deployment. As the technical lead for the US team, your expertise will be crucial in maintaining high customer satisfaction levels.

Key Responsibilities:

• Cisco Collaboration Engineering: Design, implement, and maintain Cisco collaboration solutions, aligning them with clients' business needs to improve communication and productivity.
• Implementation & Deployment: Lead the integration of Cisco collaboration technologies into existing IT infrastructures, ensuring a seamless deployment and adherence to best practices.
• Technical Leadership: Provide support to the US team, troubleshooting and optimizing systems for Webex Calling, Webex Contact Center, and other Cisco solutions.

Required Skills:

• Strong communication and influence skills
• Proficient in troubleshooting tools like SIP Logs, Webex Tracer, and Wireshark
• Experience in deploying and troubleshooting:
  • UCCE and/or UCCX
  • CUCM, IM&P, CUC
  • Voice Gateways, ATAs, and CUBEs
  • Webex Calling and Contact Center
  • Webex Connect and App/Devices

Location:

• 100% Remote with travel required twice a year

Compensation:

• $115,000 - $135,000, plus a bonus based on gross margin

Perks & Benefits:

• 15 PTO days per year
• 2 Volunteer Time Off (VTO) days for causes you care about
• Opportunities for career development and advancement
• Technical training and certification support
• 401(k) matching
• Medical, dental, and vision insurance
• Employee events across various locations
• Work in a dynamic, international team

If you're ready to take on an exciting new role with a leading global team, apply now!