Cisco Voice Engineer

Global Channel Managementinc; United States; On-site; USD 85,000 - 130,000; Full time

Job summary

Global Channel Managementinc seeks a Cisco Voice Engineer to deliver high-quality end-user support for voice systems, including Cisco Call Manager and Unity voicemail. The role emphasizes strong customer service, problem solving, and technical proficiency in call center tools within academic or research environments.

Responsibilities include phone, email, and chat support with a focus on timely, courteous interactions and ongoing issue resolution to prevent future problems.

Qualifications

• Bachelor’s degree or higher in a related technical area or equivalent training/experience.
• Certification in a call management/voice system application.
• Minimum four years of end-user support experience with strong customer service.
• Experience with Cisco Call Manager, Unity, UCCX and Finesse.

Responsibilities

• Provide high-level customer-service focused technical support over phone, email, chat, and other mediums.
• Maintain timely, courteous, and professional interactions with users.
• Demonstrate strong problem-solving to resolve issues and prevent recurrence.
• Maintain knowledge of Cisco Call Manager, Unity voicemail, and Call Center applications.

Skills

End user support

Customer service

Problem solving

Communication

Education

Bachelor’s degree or higher in a related technical field

Tools

Cisco Call Manager

Unity voicemail

UCCX

Finesse

Job description

About the job Cisco Voice Engineer

Cisco Voice Engineer needs 4 years of experience providing high-quality end user support, resolving issues and providing a high level of customer service

Cisco Voice Engineer requires:

• Bachelor’s degree or higher in a related technical area or equivalent technical training/experience.
• Certification in a call management/voice system application

Experience:

• Minimum four years of experience providing high-quality end user support, resolving issues and providing a high level of customer service.
• Minimum two years of experience with Cisco Call Manager, Cisco Unity and UCCX and Finesse.
• Minimum two years of experience providing IT customer support within a research or academic environment.
• Experience in higher education and a hospital setting.
• Experience in a voice communications, including but not limited to: voicemail, phone systems, and call centers.

Cisco Voice Engineer duties:

• Provide a high level of customer service focused technical support over the phone, via email, over chat, and other communication mediums identified. This includes:

• Timely, courteous, and polite customer interactions.

• A high level of problem solving skills to resolve issues, answer questions, and determine ways to eliminate these issues in the future.

• Technical knowledge of Cisco Call Manager, Unity voicemail, and Call Center application.