Cisco Voice Engineer

Global Channel Managementinc; Town of Montana (WI); On-site; USD 70,000 - 110,000; Full time

Job summary

Global Channel Managementinc is seeking a Cisco Voice Engineer with at least four years of end-user support experience to deliver high-quality technical assistance across phone, email, chat, and other channels. The ideal candidate will have a Bachelor's degree or higher in a related field, Cisco Call Manager, Unity voicemail, and Call Center applications proficiency, and prior IT support in academic or hospital settings.

Qualifications

• Bachelor's degree or higher in a related technical area or equivalent training/experience.
• Certification in a call management/voice system application.

Responsibilities

• Provide high level technical support via phone, email, chat, and other channels with courteous interactions.
• Demonstrate strong problem-solving to resolve issues and prevent recurrence.
• Apply knowledge of Cisco Call Manager, Unity voicemail, and Call Center applications to support users.

Skills

Customer service

Problem solving

End user support

Education

Bachelor's degree or higher in a related technical area or equivalent training/experience

Tools

Cisco Call Manager

Cisco Unity voicemail

Call Center application

Job description

About the job Cisco Voice Engineer

Cisco Voice Engineer needs 4 years of experience providing high-quality end user support, resolving issues and providing a high level of customer service

Cisco Voice Engineer requires:

• Bachelor's degree or higher in a related technical area or equivalent technical training/experience.
• Certification in a call management/voice system application

Experience:

• Minimum four years of experience providing high-quality end user support, resolving issues and providing a high level of customer service.
• Minimum two years of experience with Cisco Call Manager, Cisco Unity and UCCX and Finesse.
• Minimum two years of experience providing IT customer support within a research or academic environment.
• Experience in higher education and a hospital setting.
• Experience in a voice communications, including but not limited to: voicemail, phone systems, and call centers.

Cisco Voice Engineer duties:

• Provide a high level of customer service focused technical support over the phone, via email, over chat, and other communication mediums identified. This includes:
  • Timely, courteous, and polite customer interactions.
  • A high level of problem solving skills to resolve issues, answer questions, and determine ways to eliminate these issues in the future.
  • Technical knowledge of Cisco Call Manager, Unity voicemail, and Call Center application.