Cisco Voice Analyst (799911)

Sirius Staffing; Lutz (FL); Hybrid; USD 95,000 - 120,000; Full time

Benefits offered by this job

Hybrid schedule

Occasional travel to local facilities

Collaborative, fast-paced environment

Job summary

Sirius Talent in Tampa, FL is seeking a Cisco Voice Engineer (UC & Networking) to join on a long-term contract. The role centers on hands-on support for enterprise voice, collaboration tools, and network infrastructure projects, with hybrid work and occasional on-site duties.

The ideal candidate has 4+ years in Unified Communications and VoIP, strong Cisco UC experience, SIP troubleshooting, and familiarity with routers and switches. You will document solutions and support end users.

Qualifications

• 4+ years of Unified Communications, VoIP, or network support.
• Hands-on experience with Cisco UC technologies (CUCM, Unity, Webex, or Jabber).
• Experience troubleshooting VoIP environments (SIP, call flows, endpoints).
• Working knowledge of Cisco routers and switches.

Responsibilities

• Support and troubleshoot Cisco Unified Communications systems (CUCM, Unity, Webex, Jabber).
• Diagnose and resolve VoIP issues including SIP signaling, call quality, and endpoint connectivity.
• Support Microsoft Teams Calling and Meetings.
• Assist with Cisco router and switch installations and configurations.
• Support network connectivity across multiple sites, including occasional on-site infrastructure work.
• Manage mobile devices, conferencing tools, and AV systems.
• Provide ticket-based support and end-user assistance.
• Maintain documentation, standards, and best practices.

Skills

Unified Communications

VoIP troubleshooting

Cisco UC

Cisco routers/switches

SIP signaling

Job description

Cisco Voice Engineer (UC + Networking | Hybrid)

Sirius Talent is seeking a Cisco Voice Engineer (Unified Communications & Networking) for a long-term contract opportunity in the Tampa, FL area.

This is a hands‑on role supporting enterprise voice and collaboration systems while also contributing to network infrastructure initiatives. Ideal for someone with experience in Cisco UC environments who is comfortable troubleshooting VoIP and working with networking components.

Key Responsibilities:

• Support and troubleshoot Cisco Unified Communications systems (CUCM, Unity, Webex, Jabber)
• Diagnose and resolve VoIP issues including SIP signaling, call quality, and endpoint connectivity
• Support Microsoft Teams Calling and Meetings
• Assist with Cisco router and switch installations and configurations
• Support network connectivity across multiple sites, including occasional on‑site infrastructure work
• Manage mobile devices, conferencing tools, and AV systems
• Provide ticket‑based support and end‑user assistance
• Maintain documentation, standards, and best practices

Required Qualifications:

• 4+ years of experience in Unified Communications, VoIP, or network support
• Hands‑on experience with Cisco UC technologies (CUCM, Unity, Webex, or Jabber)
• Experience troubleshooting VoIP environments (SIP, call flows, endpoints)
• Working knowledge of Cisco routers and switches
• Familiarity with routing protocols (OSPF preferred, BGP a plus)
• Experience in a ticket‑driven support environment

Preferred Qualifications:

• Experience with Microsoft Teams Calling and Meetings
• Exposure to Contact Center systems
• Understanding of LAN/WAN and client/server environments
• Experience with video conferencing, AV systems, or digital signage
• Mobile device support experience (iPhones, service plans)

Work Environment:

• Hybrid schedule (onsite Monday–Thursday, remote Fridays)
• Occasional travel to support infrastructure at local facilities
• Collaborative, fast‑paced environment supporting critical systems

Equal Opportunity Employer — Sirius Talent considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other status protected by law.