Cisco CUCM Engineer

Synergis; Atlanta (GA); Hybrid; USD 76,000 - 83,000; Full time

Job summary

Synergis is seeking a Cisco Collaboration Engineer to support a multi-location VoIP platform and UC environment in Atlanta. The role emphasizes responsibility for designing, installing, troubleshooting, and administering enterprise-grade Cisco CUCM solutions and related VOIP systems.

The engineer will manage Cisco SBCs, Gateways, VCS, and collaboration endpoints, with on-call rotations and after-hours support as needed to maintain SLAs across teams.

Qualifications

• Bachelor’s in computer science or related technology required.
• Extensive experience with VoIP, Telephony, Video and Collaboration in an enterprise environment.
• Hands-on experience with voice applications: Dial Plans, Call Routing, Translation patterns, Voicemail, Recording, Monitoring.

Responsibilities

• Engineering, maintenance, and support of Cisco Unified Communications across an enterprise environment.
• Resolve CUCM problems via research, installation, and network management.
• Implement and maintain VOIP network infrastructure (LAN/WAN/WLAN/VoIP/VPN).
• Support telephony systems hardware/software including E911 platforms and recording servers.
• Perform SIP Gateways and CME/SRST gateway tasks, call routing analysis, and troubleshooting.

Skills

Cisco CUCM 14.X

Voice networks

Jabber/Webex

SIP/MGCP/SRTP

VOIP troubleshooting

Scripting (Python/JSON)

Education

Bachelor’s in Computer Science or related

15+ years voice/network experience

Tools

Cisco UCS

VMware/vSphere

Windows/UNIX/Linux

ACME Packet SBC

Nexus switches

SIP Trunking/CUBE

Job description

Location: Atlanta, GA (hybrid 2-3 days a week)

Length: 3 years – potential for perm conversion

Rate: $55-60/hr W2 only – this role in not available for C2C

Must be authorized to work on our W2 now and in the future without restriction

We are seeking a Cisco Collaboration Engineer to support our diverse voice platform. The Engineer will be given a high degree of autonomy in daily operations and activities to support VoIP infrastructure solutions in a multi-location and multi CUCM cluster environment. This role will have oversight, administration, and troubleshooting of telecommunication equipment, LAN/WAN protocols and circuit provisioning. The incumbent must become acclimated to the company’s applications, telecommunication systems, VoIP integration, and is able to manage changes within the environment and its effect to related cross-project initiatives.

JOB REQUIREMENTS: (Knowledge, Experience, Competencies)

The primary responsibility for this role is supporting large telephony infrastructure, including designing, installing, troubleshooting, administrating, maintaining enterprise-scale Cisco CUCM solutions, Cisco Media Gateways (SIP, Analog, POTS), Cisco Telepresence VCS and VCS Expressways, and SBC / CUBE Routers (SIP Trunks). ACME Packet SBC experience is a strong plus.

• Excellent working knowledge of Cisco CUCM 14.X, UCCX, CUC, IM&P, Telepresence and Expressway, configuration, and operation, including additional 3rd party products that integrate with Cisco solutions.
• Excellent working knowledge and experience with Voice Gateways routers, VG224/310/450, SIP, CUBE, Collaboration- Jabber/Webex, Video, FXO/FXS analog ports, etc.
• Excellent working knowledge of network systems such as TCP/IP, OSPF, VLAN, Spanning Tree, SNMP, RADIUS, DNS/DHCP, SIP, MGCP and VoIP protocols.
• Excellent working knowledge of Cisco UCS, VMware, vSphere, Windows and UNIX/Linux.
• Ability to work with or become immerse in Cisco Routers & Switches (stacking), Nexus 7K & 5K, Cisco ISR/ASR.
• Working knowledge of E911 solutions and technical administration.
• Must have in-depth knowledge debugging experience related to voice communications protocols.
• Should have working practical knowledge of network monitoring and administrative tools.
• Effective oral and written communications skills with the ability to convey complex technical issues in business terms.
• Ability to build relationships, to communicate and work with all levels of management, vendors, and other internal and external groups and customers and exhibit positive influence at all levels.
• Availability to consult, assist and/or perform after-hours support and participate in on-call rotations
• Ability to work independently.

Duties & Responsibilities

The Cisco Collaboration Engineer will provide advanced level enterprise wide VOIP services and support; this includes but not limited to product design, recommendations, evaluations, testing, troubleshooting, and configuration/implementation duties. We are seeking a self-motivated Engineer that will proactively seek out deficiencies and/or tasks to maintain operational efficiency.

• The primary responsibility is the engineering, maintenance, and support of Cisco Unified Communications platform across an enterprise environment.
• Resolve Cisco UC Manager 14.x problems through research, installation and customization, network administration, and network management support.
• Implement and maintain all aspects of the VOIP network infrastructure (i.e. Cabling- Racking/LAN/WAN/WLAN/VoIP/VPN/Network Security)
• Supports telephony systems infrastructure, hardware, and software, including analysis, planning, provisioning, upgrading and day-to-day operations.
• Supports E911 platforms, voice recording servers, paging systems, and other various voice related applications.
• Performs support for SIP Gateways, and Cisco CME/SRST Gateways. Perform analysis of Dial plans, call routing, translation patterns, and varies telephony related architecture.
• Participate in interdepartmental project groups to collaborate on activities, communicate issues, obtain approvals, resolve problems and/or maintain specific level of knowledge pertaining to new developments, and new task efforts.
• Document engineering standards and proposals or recommendations for voice or network designs and engineering changes.
• Update Voice/Network Drawings using Microsoft Visio.
• Maintain strategic relationships with Operating company partners and vendors.
• Research industry guidance, frameworks, and best practices.
• Assess emerging network technologies and make recommendations to information technology management.

Education/Experience

• Bachelor’s in computer science or related technology with 10 years of relevant technical experience OR 15 years of voice network related experience.
• Expert knowledge providing engineering and/or support for, VoIP, Telephony, Video Teleconferencing and Collaboration and operations in an enterprise environment.
• Hands on experience with voice applications –Dial Plans, Call Routing, Translation patterns, Voicemail, Recording and Monitoring.
• Savvy understanding of telephony and network protocols – SIP, MGCP, SRTP, DNS, DHCP.
• Hands on scripting experience ie Python, Json, API integration, etc is a strong plus.

The compensation range for this position is $55 to $60

(dependent on factors including but not limited to client requirements, experience, statutory considerations, and location).

*Note: Disclosure as required by the Equal Pay for Equal Work Act (CO), NYC Pay Transparency Law, and sb5761 (WA)

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at ww.synergishr.com.