Cisco Network Operations Engineer - Hybrid (Data/Network)

Optomi; Charlotte (NC); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Optomi, in partnership with a leading energy provider, seeks an IT Telecom Analyst – Data/Network Ops to join an enterprise Telecom Operations team in Charlotte, NC. This hybrid role focuses on hands-on network operations, Cisco networking, device maintenance, changes, and adherence to change management procedures.

The ideal candidate will have strong Cisco experience, production troubleshooting skills, and the ability to work independently while coordinating with multiple technical teams.

Qualifications

• Bachelor's degree in IT/CS/Networking or related field with 2+ years related experience.
• Alternatively, HS diploma with 6+ years related experience.
• Hands-on Cisco networking experience in enterprise environments.
• Strong knowledge of TCP/IP, routing, and switching.
• Experience with enterprise ticketing/change management processes.
• Familiarity with NERC CIP compliance.

Responsibilities

• Support and maintain enterprise data network infrastructure with focus on reliability, availability, and operational stability.
• Troubleshoot Cisco devices, routing, switching, TCP/IP, and connectivity issues in production environments.
• Perform Cisco IOS/OS upgrades, software updates, maintenance activities, and post-change validation.
• Execute network device configuration changes, including ACL modifications and security-related changes.
• Configure and troubleshoot OpenGear or similar console/terminal server platforms.
• Perform password and credential updates on Cisco and network management devices per procedures.
• Support patching activities and review PMPs related to network infrastructure.
• Create, update, and maintain operational tickets and Change Requests using enterprise ticketing systems.
• Document network changes, troubleshooting activities, validation steps, and operational procedures clearly.
• Partner with network operations, compliance, infrastructure, and other teams for controlled changes.
• Develop, maintain, and execute Ansible playbooks to automate repeatable tasks.
• Identify opportunities to improve network operations through automation and monitoring.
• Participate in network reliability initiatives and operational improvement projects.
• Follow change management, security, compliance, and operational procedures.
• Work independently with limited supervision while communicating across teams.

Skills

Cisco networking

TCP/IP

Routing

Switching

Ansible

OpenGear

NERC CIP

Automation

Documentation

Education

Bachelor's degree in Information Technology/Computer Science/Networking or related field

High School Diploma/GED with 6+ years related experience

Tools

ServiceNow

Footprints

Job description

Optomi, in partnership with a leading energy provider, seeks an IT Telecom Analyst – Data/Network Ops to join an enterprise Telecom Operations team in Charlotte, NC. This hybrid role focuses on hands-on network operations, Cisco networking, device maintenance, changes, and adherence to change management procedures.

The ideal candidate will have strong Cisco experience, production troubleshooting skills, and the ability to work independently while coordinating with multiple technical teams.