Circulation Services Clerk

Alsip-Merrionette Park Public Library District; Chicago, Northern (IL, KY); Hybrid; USD 2,066,000 - 2,273,000; Full time

Job summary

West Chicago Public Library District in Illinois is seeking a Circulation Services Clerk to greet patrons, check out materials, and issue library cards, following established policies. This part-time role involves cash handling, interlibrary loan duties, fines, shelf management, and assisting customers with information requests.

The position requires a High School diploma and customer service experience; Spanish is a plus.

Qualifications

• Education: High School diploma or equivalent.
• Experience: Customer service experience preferred.
• Experience working with a library automated system preferred.
• Skills: Ability to count money and make change.
• Ability to file alphabetically and numerically.
• Ability to understand and follow verbal and written instructions.
• Ability to learn tasks within a reasonable time period.
• Ability to prioritize work.
• Fluency in Spanish is preferred.

Responsibilities

• Serve at circulation desk, charge and discharge library materials and issue library cards.
• Respond to patrons in person or by telephone regarding information, materials or services.
• Interpret and answer questions regarding circulation policies and procedures.
• Identify overdue and damaged materials; search shelves for overdue items.
• Prepare daily cash reports.
• Process interlibrary loan and document delivery requests; maintain records and statistics.

Skills

Money handling

Filing (alphabetical & numerical)

Instruction following

Learning ability

Prioritization

Spanish (preferred)

Education

High School diploma

Tools

Library automation system

Job description

This is a library clerical position. The Circulation Services Clerk greets and directs library patrons and handles library materials in accordance with established library policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve at circulation desk, charge and discharge library materials and issue library cards; collect fees for lost or damaged items.
• Respond to patrons in person or telephone regarding library information, library materials or services, and refer them to appropriate personnel or sources of information.
• Interpret and answer questions regarding library circulation policies and procedures.
• Identify overdue and damaged materials; search shelves for overdue, missing or lost materials.
• Prepare daily cash reports.
• Process and receive the interlibrary loan and document delivery requests for library materials, maintain interlibrary loan records and prepare statistics as required.
• Pull and send Pick List Materials for requested items
• Retrieve, separate and discharge materials deposited in the book drops.
• Attend library conferences and workshops, which relate to duties as authorized or recommended by the Circulation Services Manager.
• Ensure the security of library items and that equipment is in proper working order for a secure collection.
• Sort material by call number prior to shelving materials in the correct location.
• Shelf read, ensuring materials are in the correct order, shift collections as needed.
• Bring materials in poor condition to the attention of the department manager.
• Perform other duties as requested or assigned.

PHYSICAL REQUIREMENTS:

• Sitting (for extended periods of time), standing, stooping, bending, and the ability to lift/move books up to 40 pounds and full library carts.
• Communicate effectively, both verbally and in writingand exchange accurate information with staff and library patrons
• Perform routine clerical work including mathematical calculations.
• Access, retrieve, enter and update information using a computer or tablet.
• Ability to effectively and efficiently operate basic office machinery (computer, printer, copier, telephone, fax machine, paper cutter, laminating machine, smart TVs, media projectors, etc.)
• Perform varied library work quickly, accurately, and under minimal supervision.

MINIMUM QUALIFICATIONS REQUIRED:

Education: High School diploma or equivalent.

Experience: Customer service experience preferred.

Experience working with a library automated system preferred.

Skills: Ability to count money and make change.

Ability to file alphabetically and numerically.

Ability to understand and follow verbal and written instructions.

Ability to learn tasks within a reasonable time period.

Ability to prioritize work.

Fluency in Spanish is preferred.

JOB SETTING/ENVIRONMENTAL/SOCIAL CONDITIONS:

• Indoor and outdoor conditions apply.
• Must be able to work independently as well as with a team.
• Must be flexible and patient.
• Working evenings and weekends is expected.

West Chicago Public Library District
118 W. Washington St.
West Chicago , IL 60185

West Chicago Public Library District, DuPage County

Hours

19 hours per week.

$15.00-$16.50 based on qualifications and experience.