Circulation Services Clerk

Illinois; Chicago (IL); Hybrid; USD 21,000 - 23,000; Part time

Job summary

West Chicago Public Library District in West Chicago, IL seeks a Circulation Services Clerk to greet patrons, manage circulation desk tasks, and process library materials. The role involves handling fees, issuing cards, and assisting with inquiries in line with library policies.

The position requires a High School diploma or equivalent and preferred customer service experience, with Spanish language skills a plus.

Qualifications

• High School diploma or equivalent.
• Customer service experience preferred.
• Experience working with a library automated system preferred.
• Ability to count money and make change.
• Ability to file alphabetically and numerically.
• Ability to understand and follow verbal and written instructions.
• Ability to learn tasks within a reasonable time period.
• Ability to prioritize work.
• Fluency in Spanish is preferred.

Responsibilities

• Serve at circulation desk, charge and discharge library materials and issue library cards; collect fees for lost or damaged items.
• Respond to patrons in person or by telephone regarding library information, materials or services.
• Interpret and answer questions regarding circulation policies and procedures.
• Identify overdue and damaged materials; search shelves for overdue, missing or lost items.
• Prepare daily cash reports.
• Process interlibrary loan and document delivery requests; maintain records and statistics.
• Pull and send Pick List Materials for requested items.
• Retrieve, separate and discharge materials deposited in book drops.
• Attend library conferences and workshops as assigned.
• Ensure the security of library items and proper functioning of equipment.
• Sort materials by call number and shelve in correct locations.
• Shelf read and re-shelve materials in order; adjust as needed.
• Flag materials in poor condition for department manager.
• Perform other duties as requested.

Skills

Customer service

Spanish (preferred)

Money handling

Filing','alphabetical/numerical

Education

High School diploma or equivalent

Tools

Library automated system

Job description

This is a library clerical position. The Circulation Services Clerk greets and directs library patrons and handles library materials in accordance with established library policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve at circulation desk, charge and discharge library materials and issue library cards; collect fees for lost or damaged items.
• Respond to patrons in person or telephone regarding library information, library materials or services, and refer them to appropriate personnel or sources of information.
• Interpret and answer questions regarding library circulation policies and procedures.
• Identify overdue and damaged materials; search shelves for overdue, missing or lost materials.
• Prepare daily cash reports.
• Process and receive the interlibrary loan and document delivery requests for library materials, maintain interlibrary loan records and prepare statistics as required.
• Pull and send Pick List Materials for requested items.
• Retrieve, separate and discharge materials deposited in the book drops.
• Attend library conferences and workshops, which relate to duties as authorized or recommended by the Circulation Services Manager.
• Ensure the security of library items and that equipment is in proper working order for a secure collection.
• Sort material by call number prior to shelving materials in the correct location.
• Shelf read, ensuring materials are in the correct order, shift collections as needed.
• Bring materials in poor condition to the attention of the department manager.
• Perform other duties as requested or assigned.

PHYSICAL REQUIREMENTS:

• Sitting (for extended periods of time), standing, stooping, bending, and the ability to lift/move books up to 40 pounds and full library carts.
• Communicate effectively, both verbally and in writingand exchange accurate information with staff and library patrons
• Perform routine clerical work including mathematical calculations.
• Access, retrieve, enter, and update information using a computer or tablet.
• Ability to operate basic office machinery effectively and efficiently (computer, printer, copier, telephone, fax machine, paper cutter, laminating machine, smart TVs, media projectors, etc.)
• Perform varied library work quickly, accurately, and under minimal supervision.

MINIMUM QUALIFICATIONS REQUIRED:

Education: High School diploma or equivalent.

Experience: Customer service experience preferred.

Experience working with a library automated system preferred.

Skills: Ability to count money and make change.

Ability to file alphabetically and numerically.

Ability to understand and follow verbal and written instructions.

Ability to learn tasks within a reasonable time period.

Ability to prioritize work.

Fluency in Spanish is preferred.

JOB SETTING/ENVIRONMENTAL/SOCIAL CONDITIONS:

• Indoor and outdoor conditions apply.
• Must be able to work independently as well as with a team.
• Must be flexible and patient.

Working evenings and weekends is expected.

West Chicago Public Library District
118 W. Washington St.
West Chicago , IL 60185

West Chicago Public Library District, DuPage County

Hours

19 hours per week.

$15.00-$16.50 based on qualifications and experience.