Circulation Desk Assistant at Oakland University

Oakland University; Auburn Hills (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Oakland University’s Educational Resources Lab is hiring a Circulation Desk Assistant (Work Study Preferred) to support students, faculty and staff with materials, technology and library resources. You will be the first point of contact, help with basic tech questions, and maintain orderly service throughout operating hours.

The role emphasizes customer service, attention to detail, and ability to work independently in a busy campus setting.

Qualifications

• Seeking a student with approved work-study.
• Strong interpersonal and communication skills.
• Familiarity with Microsoft applications.
• Detail-oriented and organized.
• Able to assist others with technology.

Responsibilities

• Assist patrons at the circulation desk and answer phone inquiries.
• Check library materials and technology in and out.
• Help with basic technology troubleshooting (printing, copying, scanning, etc.).
• Prepare reserved technology for faculty and staff pickup.
• Assist patrons with simple catalog searches and locating items on the shelves.
• Monitor the ERL email account and calendar.
• Pull books and materials for faculty or class use.
• Create displays featuring books and teaching materials.
• Process new materials and assist with clerical tasks and special projects.
• Keep the space organized by straightening shelves, tables, and chairs.
• Empty book drop boxes and record ERL statistics.
• Restock and maintain basic supplies.

Skills

Interpersonal skills

Communication skills

Basic computer skills

Customer service

Tools

Microsoft Office

Job description

Circulation Desk Assistant - Educational Resources Lab (Work Study Preferred)

The Educational Resources Lab (ERL) is looking for a reliable, friendly student with approved work-study to join our team as a Circulation Desk Assistant for the upcoming fall semester.

The ERL is a busy, welcoming space that supports education students, faculty, and staff with teaching materials, technology, and library resources.

In this role, you will often be the first point of contact for visitors. You will help patrons find materials, answer basic technology questions, and keep the ERL running smoothly throughout the day. Some evening availability may be required.

What You'll Do

• Assist patrons at the circulation desk and answer phone inquiries
• Check library materials and technology in and out
• Help with basic technology troubleshooting (printing, copying, scanning, etc.)
• Prepare reserved technology for faculty and staff pickup
• Assist patrons with simple catalog searches and locating items on the shelves
• Monitor the ERL email account and calendar
• Pull books and materials for faculty or class use
• Create displays featuring books and teaching materials
• Process new materials and assist with clerical tasks and special projects
• Keep the space organized by straightening shelves, tables, and chairs
• Empty book drop boxes and record ERL statistics
• Restock and maintain basic supplies

What We're Looking For

A successful candidate will demonstrate:

• Strong interpersonal and communication skills
• Basic computer skills, including familiarity with Microsoft applications
• Comfort assisting others with technology and equipment (printing, copying, etc.)
• Attention to detail and the ability to complete tasks accurately
• The ability to work independently and stay organized in a busy environment
• A positive attitude and commitment to providing excellent customer service

If you enjoy helping others, staying organized, and being part of a supportive campus community, this is a great opportunity to gain customer service and library experience while working alongside ERL staff and fellow students.