Cinema Operations Lead — Guest Experience & Safety

Eddy; Seattle (WA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid holidays

HSA/FSA

Job summary

SIFF seeks an Assistant Cinema Manager to support daily operations at SIFF Cinema venues in Seattle. The role focuses on leading staff, ensuring clean, safe spaces, and delivering outstanding customer service to patrons, volunteers and staff, while upholding SIFF policies.

The position is full-time (32 hours/week) onsite, reporting to the Senior Manager of Cinema Operations, with training across 30–90 days and ongoing coaching. Benefits accompany this role.

Qualifications

• Minimum 2+ years managing staff or volunteers in a service setting.
• Strong customer-service orientation with problem-solving skills.
• Experience handling POS transactions and cash reconciliation.
• WA Food Worker card and alcohol server permit or ability to obtain.

Responsibilities

• Lead cinema staff and volunteers to deliver exceptional customer service.
• Oversee concessions operations, inventory, and vendor coordination.
• Conduct safety walkthroughs and ensure clean, safe spaces.
• Coordinate scheduling and attendance using When I Work and report discrepancies.
• Act as on-site escalation point for customer or staff incidents during shifts.
• Support events, festivals, and rentals with operations planning and setup.

Skills

Staff management

Customer service

POS & cash handling

Food worker card

Education

High School Diploma or GED

Tools

POS system

When I Work

Job description

SIFF seeks an Assistant Cinema Manager to support daily operations at SIFF Cinema venues in Seattle. The role focuses on leading staff, ensuring clean, safe spaces, and delivering outstanding customer service to patrons, volunteers and staff, while upholding SIFF policies.

The position is full-time (32 hours/week) onsite, reporting to the Senior Manager of Cinema Operations, with training across 30–90 days and ongoing coaching. Benefits accompany this role.