Assistant Cinema Manager

SIFF; Seattle (WA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

HSA

FSA

Sick leave

Paid holidays

Job summary

SIFF is seeking an Assistant Cinema Manager to support cinema operations at SIFF Cinemas in Seattle. You will ensure spaces are clean, safe, and well maintained, and deliver excellent customer service to patrons, volunteers, and staff.

This full-time, 32-hour-per-week role reports to the Senior Manager of Cinema Operations. Responsibilities include staff guidance, hiring and training, concessions planning, inventory, safety checks, and coordinating during events and festivals.

Qualifications

• 2+ years experience managing staff and/or volunteers.
• 2+ years experience in customer service.
• 2+ years experience in POS and cash handling.
• Current WA state Food worker card and WA MAST 12 Alcohol Server Permit or ability to obtain.

Responsibilities

• Manage and cultivate positive and consistent customer relations with SIFF Cinema attendees.
• Provide direct guidance to cinema staff to ensure excellent customer service and task completion.
• Assist in hiring and training of SIFF Cinema Floor Staff & Leads.
• Assist in implementation of policies, practices, and procedures and coach staff as required.
• Order, organize, and receive shipments for concessions and janitorial supplies; inventory concessions; report discrepancies monthly.

Skills

Staff management

Customer service

Cash handling

Food worker card

Alcohol server permit

Education

High School Diploma or GED

Tools

POS system

Job description

Work Environment

This position will work onsite at SIFF Cinemas in Seattle, WA. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to interact with patrons and coworkers, stand and sit for extended periods, physically assist patrons as needed, and lift up to 50 pounds. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Work Environment

This position will work onsite at SIFF Cinemas in Seattle, WA. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to interact with patrons and coworkers, stand and sit for extended periods, physically assist patrons as needed, and lift up to 50 pounds. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Mission

SIFF is a Seattle-based 501(c)(3) arts nonprofit dedicated to the creation of vibrant experiences and spaces that champion film discovery and arts education. Beginning in 1976 with the annual Seattle International Film Festival, then expanding into year-round programming, SIFF envisions a thriving arts ecosystem where film discovery encourages a more empathetic, joyful, and connected world. In its three theaters, SIFF offers screenings and special programs throughout the year. Each role is a reflection of SIFF’s mission and commitment to the community to share vibrant films and help audiences engage in the enjoyment of film.

Job Summary

The Assistant Cinema Manager is responsible for supporting cinema management in all aspects of day-to-day operations at SIFF Cinema venues. This position is responsible for ensuring cinemas are operating smoothly including that spaces are kept clean, safe and in good repair, and providing excellent customer service to SIFF customers, guests, volunteers, and staff, all while ensuring SIFF’s policies and procedures are upheld.

• Full-time, 32 hours per week role

Management Roles and Responsibilities

• Manage and cultivate positive and consistent customer relations with SIFF Cinema attendees
• Provide direct guidance when appropriate to cinema staff to ensure excellent customer service is delivered to patrons and that all assigned tasks during shifts are completed
• Assist in the hiring and training of SIFF Cinema Floor Staff & Leads
• Assist in the implementation of policies, practices, and procedures and coach staff as required
• Order, organize, and receive shipments for concessions and janitorial supplies, inventory concessions supplies report to finance monthly, report discrepancies as needed
• Assist with building concession strategies, tools, and specials to help drive sales
• Cover Cinema Floor, Lead or House Manager duties, as needed, in the event of a call out
• Attend planning and feedback meetings with Operations personnel as needed
• Assist House Managers with set up and operations during festivals, events, and rentals as needed
• Report to supervisor any deficiencies in facilities or other operational issues. Follow up and act as onsite contact for reported repairs
• Perform daily venue safety walkthroughs, ensuring entries and exits are clear, remove trash & debris outside the venue, remove stickers & graffiti as needed
• Perform monthly facilities safety walkthroughs, reporting any issues to cinema management or the Facilities Assistant
• Provide regular feedback to supervisor and others on the Operations team about cinema needs, issues, and successes
• Other duties as assigned

Cinema Roles and Responsibilities

• Act as the main escalation point for any customer service issues or staff/volunteer incidents during assigned shifts
• Ensure staff & volunteers arrive on-time, are given proper breaks, clock in/out and record their time correctly, and have all information and coaching needed to successfully complete their tasks
• Track ticket sales and schedule open shifts in When I Work, as needed, based on the scheduling procedures
• Balance box office and concession tills and safe change, while investigating discrepancies
• Turn on/off automated cinema projection equipment and perform basic adjustments, during shifts when a Projectionist is not scheduled
• Ensure cinema is secured and alarm is set at the end of the night when on cinema shift
• Act as point person in any emergency situations; following SIFF’s Safety & Emergency Protocols to ensure the safety of everyone within the cinema space
• Responsible for properly reporting any safety or emergency incidents to SIFF management team
• Assist on vendor site visit and coordination with cinema management or the Facilities Assistant
• Manage and track inventory

Support & Guidance

• Direct supervision will be provided by the Senior Manager of Cinema Operations, full training over 30 day period, with additional skill building over 90 day period, regular check ins as needed, bi-weekly supervision meetings for first 90 days then monthly goal setting meetings
• Monthly meetings with supervisors to support day-to-day business operations, assistance with safety compliance, building policy and procedures, provide coaching and feedback as needed
• Skip level support meetings quarterly with the Director of Cinema Operations to ensure good relationship development with supervisor and discuss long term career goals as well as ideas for improvement in cinemas and operations dept
• HR support as needed as well as training and practice in crucial conversations, review of cinema and organizational policy and procedures, RESJ focused training including de-escalation and anti-bias training

Required Skills/Abilities

• 2+ years experience managing staff and/or volunteers
• 2+ years experience in customer service
• 2+ years experience in POS and cash handling
• Current WA state Food worker card and WA MAST 12 Alcohol Server Permit or ability to obtain

Desired Skills/Abilities

• Experience in event and venue management
• Experience in concessions / food service sales
• Experience in upscale hospitality settings
• Non-profit arts work experience
• Passion or interest in film

Education And Experience

• High School Diploma or GED

Benefits And Expectations

• Eligible positions receive a comprehensive package of benefits including medical, dental, vision, HSA, FSA, sick leave, and paid holidays
• Access to SIFF programming and events hosted by neighboring Arts organizations
• Any offered salary is determined based on internal equity, internal salary ranges, market data, applicant’s skills and prior relevant experience, certain degrees and certifications

Disclosures

AAP/EEO Statement: SIFF provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Any offered salary is determined based on internal equity, internal salary ranges, market data, applicant’s skills and prior relevant experience, certain degrees and certifications.

Benefits: Eligible positions receive a comprehensive package of benefits including medical, dental, vision, HSA, FSA, sick leave, and paid holidays.