VP - Product Manager - Customer Identity and Access Management (IAM)

JPMorgan Chase & Co.; Jersey City (NJ); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Product Manager for Customer Identity and Access Management (IAM) Platform within the Chief Technology Office. You will lead end-to-end product life cycle, voice customer value, and drive secure, scalable IAM solutions while ensuring regulatory compliance.

You will collaborate with engineering, security, compliance, and business teams to deliver features, define vision, and measure KPIs, balancing usability with strong security.

Qualifications

• 5+ years of product management or related domain experience.
• Strong knowledge of the product development life cycle and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• 5+ years in Identity and Access Management (IAM) or cybersecurity.
• Strong understanding of authentication, authorization, SSO, MFA, passwordless, and related protocols (OAuth, SAML, OpenID Connect).
• Experience with public cloud platforms (AWS, Azure, GCP) and modern authentication technologies.
• Proficiency in Agile/Scrum methodologies and tools (JIRA, Confluence).
• Strong communication, leadership, and stakeholder management skills.

Responsibilities

• Develops a product strategy and product vision that delivers value to customers.
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition.
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.
• Gather, analyze, and prioritize requirements from stakeholders and customers.
• Oversee end-to-end delivery of authentication solutions, ensuring security, scalability, and reliability.
• Collaborate with engineering, security, compliance, and business teams to deliver product features.
• Ensure platform compliance with relevant security standards and regulations (e.g., GDPR, PCI DSS).
• Advocate for seamless and secure customer experiences, balancing usability with robust security.
• Monitor platform performance, adoption, and incident metrics; report KPIs to leadership.
• Coordinate response to authentication-related incidents and support customer service teams.

Skills

Product management

Leadership

Stakeholder management

Agile/Scrum

Communication

Data analytics

Strategic thinking

Tools

JIRA

Confluence

Job description

As aProduct ManagerinCustomer Identity and Access Management (IAM) Platform within the Chief Technology office,you are an integral part of the team that innovates new product offerings andleadsthe end-to-end product life cycle. As a core leader, youare responsible foracting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.In this role, you will define the product vision, drive strategy, and oversee the delivery of secure, scalable, and user-friendly IAM solutions for our customers. You will collaborate with cross-functional teams to ensure our platform meets business objectives, regulatory requirements, and delivers an exceptional user experience.

Jobresponsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns,maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Gather, analyze, and prioritize requirements from stakeholders and customers
• Oversee end-to-end delivery of authentication solutions, ensuring security, scalability, and reliability
• Collaborate with engineering, security, compliance, and business teams to deliver product features
• Ensure platform compliance with relevant security standards and regulations (e.g., GDPR, PCI DSS)
• Advocate for seamless and secure customer experiences, balancing usability with robust security
• Monitor platform performance, adoption, and incident metrics; report KPIs to leadership
• Coordinate response to authentication-related incidents and support customer service teams

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalentexpertisein product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• 5+ years in Identity and Access Management (IAM) or cybersecurity
• Strong understanding of authentication, authorization, SSO, MFA, passwordless, and related protocols (OAuth, SAML, OpenID Connect)
• Experience with public cloud platforms (AWS, Azure, GCP) and modern authentication technologies
• Proficiency in Agile/Scrum methodologies and tools (JIRA, Confluence)
• Strong communication, leadership, and stakeholder management skills

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Familiarity with security standards and regulatory requirements (GDPR, PCI DSS, SOC2)
• Relevant certifications (e.g., CISSP, CISM, PMP, Certified Scrum Product Owner)