Christiansburg Site Front Desk Assistance (wage)

Virginia's Community College System; Richmond (VA); On-site; USD 19,000 - 28,000; Part time

Job summary

New River Community College is seeking a part-time Front Desk Assistance at the Christiansburg site to provide high-quality customer service to students and faculty. The role supports registration, financial aid processing, and tuition collection.

Responsibilities include assisting Online Learning, administering tests, proctoring for visiting students, and helping with software access and classroom tech. Hours include afternoons, evenings, and weekends; up to 29 hours/week.

Qualifications

• Demonstrated ability to use various computer applications including Microsoft Word and Excel.
• Excellent customer service skills.
• Ability to communicate effectively both orally and in writing.
• Demonstrated ability to work with a diverse population including students, faculty, staff and the general public in a professional environment.

Responsibilities

• Provide high quality customer service to students and faculty at the Christiansburg off-campus site.
• Assist with registration of students for college classes.
• Assist with financial aid applications and collect tuition payments.
• Support Online Learning program; administer tests; collect assignments; proctor tests for students from other colleges.
• Assist customers with access and use of software on the college’s network; assist faculty in electronic classrooms; open/close the site as required.
• Perform other duties as assigned.

Skills

Microsoft Word

Microsoft Excel

Customer service

Communication skills

Diversity awareness

Job description

Working Title Christiansburg Site Front Desk Assistance (wage) Role Title Administrative and Office Specialist II Role Code 19012-SW FLSA Nonexempt Pay Band Position Number 275W0045

Hiring Range $17 per hour Emergency/Essential Personnel No EEO Category N-No EEO-4 Reporting Full Time or Part Time Part Time

Work Location Montgomery - 121

Does this position have telework options? -Telework options are subject to change based on business needs- No Does this position have a bilingual or multilingual skill requirement or preference? No Work Schedule

Work Schedule

Work schedule to include afternoon, night and weekend hours.

Sensitive Position No Job Description

New River Community College is a two-year public institution of higher education operating under a state-wide system of 23 community colleges. The college is located on a one-hundred plus acre site at the intersection of U.S. Routes 11 and 100 in Dublin, Virginia with an instructional site in Christiansburg. The campus provides modern, well-equipped facilities for the career technical education programs as well as for the college transfer programs. Approximately 4,000 students comprise the student body.

Position Information

The people employed by New River Community College embrace the philosophy that all individuals should have an opportunity to develop and extend their skills and knowledge to increase awareness of their roles and duties as citizens. The college serves the educational needs of the public and assumes a duty to help provide the requirements for trained workers in the region through a combined effort with local industry, business, professions, and government. The college promotes equal opportunity for prospective students and employees.

Duties

Provide high quality customer service to students and faculty at the college’s off-campus site in Christiansburg; assist with registration of students for college classes; assist with financial aid applications and collect tuition payments. Support the college’s Online Learning program; administer tests; collect assignments; proctor tests for students from other colleges. Assist customers with access and use of a variety of software programs on the college’s academic computing network; assist faculty in the use of electronic classrooms; and open and close the site as required. Perform other duties as assigned. Work hours are limited to 29 hours per week and no more than 1500 hours per year. Work schedule to include afternoon and evening hours. Current NRCC students ineligible due to access to tests.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

Demonstrated ability to use various computer applications including Microsoft Word and Excel. Excellent customer service skills. Ability to communicate effectively both orally and in writing. Demonstrated ability to work with a diverse population including students, faculty, staff and the general public in a professional environment.

Additional Considerations

Work experience in a postsecondary educational environment.

Operation of a State Vehicle No Supervises Employees No Required Travel

No

Operation of a State Vehicle No Supervises Employees No Required Travel

No