Christian Dior Operations Supervisor - Saks, Beverly Hills

Christian Dior Couture; Los Angeles (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Christian Dior Couture in Los Angeles seeks an Operations Supervisor to manage non-selling functions of the boutique, including shipping/receiving, inventory, loss prevention, POS and facilities upkeep. You will support boutique management and help optimize daily operations to deliver premium customer service.

The role requires 3+ years in retail operations, strong communication and organizational skills, and the ability to work a full-time schedule including nights and weekends.

Qualifications

• 3+ years of retail stock associate experience, with an operations background.
• Ability to work a full-time schedule including nights, weekends, and holidays.
• Strong interpersonal, communication, organization and follow-through skills.
• Physical ability to stand for extended periods and move/handle merchandise and fixtures.
• Willingness to adhere to all company policies, procedures, regulations, and standards.
• Availability to travel, as needed.

Responsibilities

• Ensure that all shipping and receiving functions that affect store inventory are processed accurately by verifying purchase orders and tickets.
• Maintain an orderly stock and receiving area and ensure merchandise is properly ticketed and sensored.
• Participate in all inventory and cycle counts.
• Oversee compliance with company policies, security, and procedures.
• Train, coach, and manage associates in operations tasks such as POS, returns, alterations, safety and security.
• Monitor accuracy of receiving, transfers, damages, and RTVs to maintain inventory accuracy.
• Ensure adequate security and that facilities comply with safety codes and ordinances.
• Assist with payroll management and scheduling, ensuring compliance with budgets.
• Help solve problems affecting service, efficiency, and productivity.
• Provide outstanding service to customers.

Skills

Retail operations

Inventory control

Interpersonal communication

Organizational skills

Follow-through

Physical stamina

Travel availability

Job description

Position

Job description: Operations Supervisor

Reports to: Boutique Manager / Operations Manager

Job purpose

Working with the Boutique Management, the Operations Supervisor is responsible for the day-to-day management of the non-selling functions of the Boutique. Responsibilities include overseeing shipping and receiving, after sales, inventory control, loss prevention, POS functions, facilities maintenance and assisting in management of all areas of Boutique operations as needed.

Job responsibilities

Tasks and responsibilities

• Ensure that all shipping and receiving functions that affect the store inventory are processed accurately by verifying purchase orders and ticketing and auditing the validation and verification reports.
• Maintain an orderly and neat stock and receiving area as well as the general maintenance of the store, ensuring merchandise is properly ticketed and sensored.
• Participate in all inventory and cycle counts.
• Oversee compliance of all associates with established Company policies, procedures, and standards, such as safekeeping of Company funds and property, personnel practices, security, inventory management, sales and record-keeping procedures.
• Train, coach, and manage all associates in execution of operations tasks, i.e POS procedures, return procedures, alteration requests, safety and security procedures, etc.
• Monitor the accuracy of receiving, transfers, damages, and returns-to-vendor (RTV's to Corporate to maintain the accuracy of the inventory.
• Ensure that adequate security exists and that physical facilities comply with safety codes and ordinances.
• Willingness to adhere to all company policies, procedures, regulations, and standards.
• Previous retail stock/shipping/receiving experience
• Produce and maintain operational reports and records to ensure adherence to Company policies and procedures.
• Ensure that all back-of-house operations are properly set-up and organized
• Lock and secure the store and oversee compliance with all opening/closing and security procedures.
• Assist with the process of payroll management, and scheduling of associates, and ensure compliance with payroll budgets.
• Help solve problems that affect the store's service, efficiency, and productivity.
• Provide and inspire outstanding service to our customers.

Profile

Requirements

• 3+ years of retail stock associate experience, with an operations background.
• Ability to work a full-time schedule including varies hours / days including nights, weekends, and holidays as needed
• Strong interpersonal, communication, organization and follow-through skills
• Physical ability to stand for extended periods, and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above
• Willingness to adhere to all company policies, procedures, regulations, and standards.
• Availability to travel, as needed