Christian Dior Operations Manager - DC City Center

Christian Dior Couture; Washington; On-site; USD 90,000 - 120,000; Full time

Job summary

Christian Dior Couture in Washington is seeking an Operations Manager to lead the day-to-day non-selling operations of the boutique. You will oversee payroll, POS, shipping and receiving, after-sales, loss prevention, supply orders, and facilities maintenance as part of the leadership team.

Responsibilities include training associates, ensuring compliance with policies, coordinating with corporate inventory control, and maintaining high service standards while managing expenses.

Qualifications

• 5+ years of retail store management with strong operations background.

Responsibilities

• Oversee compliance with Company policies, safekeeping of funds and inventory.
• Train, coach, and manage associates in operations tasks (POS procedures, returns, alterations, safety).
• Monitor accuracy of receiving, transfers, damages, RTVs to Corporate.
• Ensure security and safety compliance of facilities.

Skills

Payroll management

POS procedures

Inventory management

Loss prevention

Facilities management

Customer service

Team training

Communication

Tools

POS systems

Inventory control systems

MIS systems

Security systems

Job description

Position

Working with the Boutique Management, as part of the leadership team, the Operations Manager is responsible for the day-to-day management of the non-selling functions of the Boutique. Responsibilities include overseeing Payroll, POS functions, shipping and receiving, after sales, loss prevention, supply orders, controlling expenses, facilities maintenance and assisting in management of all areas of Boutique operations as needed.

TASKS AND RESPONSIBILITIES

• Oversee compliance of all associates with established Company policies, procedures, and standards, such as safekeeping of Company funds and property, personnel practices, security, inventory management, sales and record-keeping procedures.
• Train, coach, and manage all associates in execution of operations tasks, i.e POS procedures, return procedures, alteration requests, safety and security procedures, etc.
• Monitor the accuracy of receiving, transfers, damages, and returns-to-vendor (RTV's to Corporate to maintain the accuracy of the inventory.
• Ensure that adequate security exists and that physical facilities comply with safety codes and ordinances.
• Conduct regular inventory cycle counts as directed
• Coordinate communication between the store and central distribution and/or the Corporate inventory control.

Profile

• Produce and maintain operational reports and records to ensure adherence to Company policies and procedures.
• Ensure that all back-of-house operations are properly set-up and organized
• Lock and secure the store and oversee compliance with all opening/closing and security procedures.
• Assist with the process of payroll management, and scheduling of associates, and ensure compliance with payroll budgets.
• Help solve problems that affect the store's service, efficiency, and productivity.
• Provide and inspire outstanding service to our customers.
• Exercise judgment and discretion alone, and in conjunction with, the management team, in the day-to-day operations of the store.

SKILLS AND COMPETENCIES

• Ability to manage store operations, including payroll, Customer Service, Shipping/Receiving, Alterations, and facilities management effectively
• Ability to produce, complete, and maintain records and documentation pertaining to work force
• Ability to operate all equipment necessary to perform the job, including POS systems, inventory control systems, phone systems, cash register, sensor-tag remover, and all other office equipment. Oversee operation and maintenance of all facilities and equipment used in the boutique, including, but not limited to, HVAC, electrical systems, security systems, and communications/MIS systems.
• Ability to develop and train workforce, build relationships, utilize skills of workforce most appropriately
• Ability to adjust priorities and manage time wisely in a fast-paced environment
• Ability to provide outstanding customer service
• Ability to maintain a fair, consistent set of standards as they apply to work force
• Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to Department Managers and Associates

REQUIREMENTS

• 5+ years of retail store management, with a strong operations background.
• Ability to work a full-time schedule including varies hours / days including nights, weekends, and holidays as needed
• Strong interpersonal, communication, organization and follow-through skills
• Physical ability to stand for extended periods, and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above
• Willingness to adhere to all company policies, procedures, regulations, and standards.
• Availability to travel, as needed