Chocolatier Store Lead: Guest Experience & Sales

Peterbrooke Chocolatier; Jacksonville (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Peterbrooke Chocolatier in Jacksonville, FL is seeking an Assistant Manager to support the General Manager in daily store operations, deliver exceptional customer service, drive sales, and uphold the company’s high standards for quality and guest experience.

You will supervise staff, assist with scheduling, oversee inventory, and help coordinate seasonal promotions while creating a welcoming environment for shoppers and ensuring smooth operations.

Qualifications

• High school diploma or equivalent.
• 1-3 years of retail, customer service, food service, or hospitality experience.
• Previous supervisory or leadership experience preferred.
• Strong communication and organizational skills.
• Ability to work flexible hours, including weekends and holidays.
• Basic computer and point-of-sale system proficiency.

Responsibilities

• Assist with daily opening and closing procedures.
• Ensure the store is clean, organized, and visually appealing.
• Monitor cash handling, register accuracy, and daily deposits.
• Maintain compliance with food safety and sanitation standards.
• Support the execution of seasonal displays and promotions.
• Provide outstanding customer service and product knowledge.
• Assist customers with gift selections, special orders, and event purchases.
• Resolve customer concerns promptly and professionally.
• Promote customer loyalty through personalized service.
• Assist with employee training and onboarding.
• Supervise staff during assigned shifts.
• Help create and maintain employee schedules.
• Provide coaching and support to team members.
• Foster a positive and productive work environment.
• Support efforts to achieve sales goals and store performance targets.
• Promote holiday, corporate gifting, and special event sales.
• Assist with local marketing initiatives and community outreach.
• Upsell products and encourage add-on sales opportunities.
• Monitor stock levels and assist with ordering products and supplies.
• Receive and organize shipments.
• Conduct inventory counts and help reduce product loss.
• Ensure proper storage and handling of chocolate products.

Skills

Leadership

Customer service

Sales & upselling

Problem solving

Time management

Cash handling & inventory

Education

High school diploma or equivalent

Tools

POS system

Job description

Peterbrooke Chocolatier in Jacksonville, FL is seeking an Assistant Manager to support the General Manager in daily store operations, deliver exceptional customer service, drive sales, and uphold the company’s high standards for quality and guest experience.

You will supervise staff, assist with scheduling, oversee inventory, and help coordinate seasonal promotions while creating a welcoming environment for shoppers and ensuring smooth operations.