Children's Ambassador, .9 FTE, 3rd shift

CHS Children's Hospital and Health System, Inc.; United States; On-site; USD 21,000 - 29,000; Full time

Job summary

Children’s Wisconsin seeks a compassionate ambassador to warmly greet families and help them navigate the facility, ensuring a comforting first impression. You’ll screen visitors, determine destinations, assist with transportation, and perform internal patient transport, contributing to a safe, welcoming environment.

Ideal candidates have a high school diploma or GED, at least one year of customer service experience, strong communication skills, and the ability to stay composed in stressful

Qualifications

• High school diploma, GED, or equivalent.
• At least one year of customer service experience, including conflict management.
• Understanding of developmental needs across all age groups—from neonatal to adult.
• Strong communication, interpersonal, and prioritization skills.
• Confidence and composure in stressful situations, with the ability to diffuse negativity.
• Critical thinking skills to make independent decisions in a fast-paced environment.
• Ability to work both independently and as part of a team.
• Bilingual abilities preferred.
• CPR certification (BLS for Healthcare Providers) required within 90 days of hire.

Responsibilities

• Welcome with warmth and empathy: Actively greet visitors with kindness, compassion, and understanding—recognizing that families may be experiencing stress, worry, or joy. Your presence ensures a positive and comforting first impression.
• Guide with care: Badge and screen guests according to visitation guidelines, then help them navigate the facility with confidence.
• Support families: Determine destinations and transportation needs, offering assistance every step of the way.
• Transport patients safely: Provide internal patient transport that is both secure and engaging.
• Keep us moving: Stock and move wheelchairs, strollers, and carts to ensure accessibility across the facility.

Skills

Customer service

Communication

Conflict management

Bilingual (preferred)

Critical thinking

Teamwork

Calm under pressure

Empathy

Education

High school diploma / GED

Job description

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well‑being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country.

Children’s Ambassador – Be the First Smile Families See

What You’ll Do

• Welcome with warmth and empathy: Actively greet visitors with kindness, compassion, and understanding—recognizing that families may be experiencing stress, worry, or joy. Your presence ensures a positive and comforting first impression.
• Guide with care: Badge and screen guests according to visitation guidelines, then help them navigate the facility with confidence.
• Support families: Determine destinations and transportation needs, offering assistance every step of the way.
• Transport patients safely: Provide internal patient transport that is both secure and engaging.
• Keep us moving: Stock and move wheelchairs, strollers, and carts to ensure accessibility across the facility.

What We’re Looking For

• High school diploma, GED, or equivalent.
• At least one year of customer service experience, including conflict management.
• Understanding of developmental needs across all age groups—from neonatal to adult.
• Strong communication, interpersonal, and prioritization skills.
• Confidence and composure in stressful situations, with the ability to diffuse negativity.
• Critical thinking skills to make independent decisions in a fast‑paced environment.
• Ability to work both independently and as part of a team.
• Bilingual abilities preferred.
• CPR certification (Basic Life Support for Healthcare Providers) required within 90 days of hire.

Scheduling Requirements

On-call shift: Required approximately once every two weeks. This is a paid “stand by” shift for illness replacement. Coverage includes 1st and 2nd shift on Saturday and Sunday. 3rd shift on-call coverage is required seven days a week. Weekend availability: Every other weekend is required. Holiday rotation: Participation in a holiday rotation is required.

Schedule Week 1

Sunday: 11:00PM-7:30AM

Monday: 11:00PM-7:30AM

Tuesday: 11:00PM-7:30AM

Wednesday: Off

Thursday: 11:00PM-7:30AM

Friday: Off

Saturday: Off

Week 2

Sunday: 11:00PM-7:30AM

Monday: 11:00PM-7:30AM

Tuesday: 11:00PM-7:30AM

Wednesday: 11:00PM-7:30AM

Thursday: Off

Friday: 11:00PM-7:30AM

Saturday: 11:00PM-7:30AM

Week 3

Sunday: 11:00PM-7:30AM

Monday: 11:00PM-7:30AM

Tuesday: 11:00PM-7:30AM

Wednesday: Off

Thursday: 11:00PM-7:30AM

Friday: Off

Saturday: Off

Equal Opportunity Statement

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Additional Information

Certified/BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council Dedicated solely to the health and well‑being of children. We are the region's only independent healthcare system dedicated solely to the health and well‑being of children. In Milwaukee and throughout the state, we provide kids and their families a wide range of care and support - everything from routine care for ear aches or sore throats to life saving advances and treatment options. Our academic partner, The Medical College of Wisconsin, brings many of the nation's most well‑respected doctors to our team. Together we work to ensure that every child and family we serve receives nothing but the best. Learn more about our affiliation with the Medical College of Wisconsin and the power of academic medicine.